Kernow Vets Messaging

Kernow Vets Messaging Your dedicated veterinary answering service. Taking veterinary calls 24 hours a day 365 days a year.

Established in 1993 and working with over 400 vets nationwide, a true family-run business that cares for your practice, your staff, and customers as if they were our own. We have tight protocols meaning your veterinarians receive every message and our dedicated team handles all of your calls as if they were in your practice, so no animal owners are left waiting. We’re here to answer your phone whe

n you can’t and take the late-night calls that you don’t want to. Giving you more time at your practice to help your patients and supporting your staff when they need us. While providing a better work-life balance for your veterinarians. Kernow Vets Messaging is available 24 hours a day 365 days a year, so you don’t have to be.

☎️ The phone never rings at a convenient time.Usually it's when you're checking a patient in, helping someone at the des...
26/08/2026

☎️ The phone never rings at a convenient time.

Usually it's when you're checking a patient in, helping someone at the desk, dispensing medication... or already on another call.

Sound familiar?

Our team acts as an extension of your practice, answering calls in your name, taking the pressure off your reception team and making sure every client speaks to a real person.

Because your receptionists deserve a chance to breathe too. 💛

21/08/2026

⏰ Last chance to have your say!

If you've been meaning to complete our annual customer survey but haven't quite got round to it, we'd really appreciate a few minutes of your time.

Remember, we'd love to hear from multiple members of your practice.

The reception team...
The out-of-hours vets...
The nurses...
The practice manager...

Every role has a different experience of working with Kernow Vets Messaging, and every opinion helps us continue improving our service.

Thank you to everyone who has already completed the survey. We genuinely appreciate every response. 💛

🔗 Survey link in the comments.

🚜 Farm vets don't have the luxury of sitting by the phone.They're in fields, calving sheds and milking parlours, often m...
19/08/2026

🚜 Farm vets don't have the luxury of sitting by the phone.

They're in fields, calving sheds and milking parlours, often miles from the practice and sometimes with little or no signal.

Meanwhile, the phone keeps ringing.

At Kernow Vets Messaging, we make sure every caller reaches a real person. We gather the information you need, follow your bespoke call flow and make sure urgent cases reach the right vet.

So while you're looking after livestock, we're looking after your calls.

🐄 Because your focus should be on the animals, not the phone.

🐴 Equine vets don't work behind a desk.They're out on yards, in fields and on the road, often with little or no mobile s...
12/08/2026

🐴 Equine vets don't work behind a desk.

They're out on yards, in fields and on the road, often with little or no mobile signal, treating patients where they're needed most.

That shouldn't mean your clients can't get through.

At Kernow Vets Messaging, we answer every call in your practice's name, gather the information you need and follow your bespoke escalation process, so you can focus on the horse in front of you.

Whether you're under a horse, driving between visits or working late into the evening, we've got your phones covered.

💛 Because every missed call could be a worried owner.

10/08/2026

👥 One practice. Lots of perspectives.

Your reception team may value how we help during busy periods.

Your out-of-hours vets may appreciate having client information gathered before they're called.

Your practice manager might love the reporting and reliability.

Everyone experiences our service a little differently.

That's why we'd love to hear from as many members of your team as possible in this year's annual customer survey.

Whether you're on reception, a vet, RVN, practice manager or part of the out-of-hours team, your feedback helps us improve.

🔗 Survey link in the comments.

06/08/2026

📣 It's that time of year again... our annual customer survey is now live!

Every year, we ask our clients what we're doing well, what we could improve and what you'd like to see from Kernow Vets Messaging in the future.

Your feedback has helped shape our service over the years, and we'd love to hear your thoughts again.

💛 We'd also love to hear from more than one person at your practice. Receptionists, RVNs, vets, practice managers and out-of-hours teams all experience our service differently, and every perspective matters.

The survey only takes a few minutes to complete, but your feedback helps us continue providing the best possible support to veterinary practices across the UK.

🔗 Survey link in the comments.

💛 Burnout in the veterinary profession is real.Long days. Interrupted nights. Emotional conversations. Back-to-back appo...
05/08/2026

💛 Burnout in the veterinary profession is real.

Long days. Interrupted nights. Emotional conversations. Back-to-back appointments. It's no wonder so many veterinary professionals are feeling the strain.

While no answering service can solve burnout on its own, it can remove one significant source of pressure.

At Kernow Vets Messaging, we help veterinary teams by:

🐾 Taking routine and out-of-hours calls
🐾 Filtering non-urgent enquiries
🐾 Giving vets the information they need before returning calls
🐾 Helping teams enjoy uninterrupted consultations and better rest when they're on call

Because looking after the people who care for our animals is just as important as looking after the animals themselves.

💬 Full blog in the comments if you'd like to read more about reducing burnout in veterinary practice.

📅 Four weeks until the August Bank Holiday weekend.Do you know what your practice is doing yet?Whether you're planning t...
03/08/2026

📅 Four weeks until the August Bank Holiday weekend.

Do you know what your practice is doing yet?

Whether you're planning to close, reducing hours, sending the team home for a well-earned break, or simply trying to work out how you'll manage the extra demand, now is a good time to start making plans.

A few things worth checking:

✔ Out-of-hours arrangements
✔ Website and social media opening hours
✔ On-call rotas
✔ Client communications
✔ How you'll handle calls while the practice is closed

The bank holiday weekend can be one of the busiest periods of the summer, with more pets travelling, more owners outdoors, and more unexpected emergencies.

If you're still deciding how to manage your calls, we'd be happy to help.

Our dedicated veterinary answering service can answer in your practice name, support your clients, and ensure urgent enquiries reach the right person, giving your team confidence that communication is covered while they enjoy some well-deserved time off.

Because everyone deserves a bank holiday that actually feels like a bank holiday. 💛

📞 Would your practice benefit from a telephone answering service?If you've ever experienced...• Phones ringing off the h...
29/07/2026

📞 Would your practice benefit from a telephone answering service?

If you've ever experienced...

• Phones ringing off the hook
• Reception struggling to keep up
• Out-of-hours calls waking the duty vet for non-urgent queries
• Worried clients unable to get through
..then the answer is probably yes.

Our specialist veterinary team acts as an extension of your practice, answering calls, filtering where appropriate and making sure urgent cases reach the right person quickly.

That's just a few of the 10 reasons practices choose Kernow Vets Messaging.

📖 Blog in the comments if you'd like to read all 10 reasons why hundreds of veterinary practices trust us to answer their calls, day and night. 🐾

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Redruth
TR153RR

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+441209823100

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