CareLineLive

09/07/2026

Person-centred or person-led - what’s the difference, and does it matter?

A small distinction. Significant implications for how home care services are designed and delivered.

From Episode 1 of The Business of Care with Associate Professor Lahn Straney.

Watch or listen at https://eu1.hubs.ly/H0wPZ7Z0
Or find us on Spotify, Apple Podcasts and Amazon Music.

07/07/2026

We’ve just launched The Business of Care.

A new podcast from CareLineLive about the people, data and decisions shaping home care.

Episode 1 is live now!

We’re joined by Associate Professor Lahn Straney, epidemiologist and Chief Scientific Officer at Evaran and MOA Benchmarking, to talk about quality measurement, CQC compliance and what genuinely outstanding care requires.

Listen or watch → https://eu1.hubs.ly/H0wKFHR0

Also on Spotify and Apple Podcasts - search ‘The Business of Care’ or “CareLineLive”

30/06/2026

There's an important difference between person-centred care and person-led care. 💙

A service can be designed around a person and still be largely provider-led. The real test is whether people can actually influence the care they receive.

Can they raise a concern without fear of reprisal?
Can they see their feedback was heard and acted on?

A solid feedback and complaints system is one of the clearest ways to give people that voice. But for many providers, feedback is scattered across inboxes, paper forms, spreadsheets and phone notes, meaning people may be speaking up, but the organisation still isn't reliably hearing them.

A capable system needs to support the whole cycle: capture, acknowledgement, triage, investigation, response, escalation, resolution, review and improvement.

And feedback isn't only negative - MOA Benchmarking's analysis of three months of resident feedback found 54% was positive, 33% complaints, and 13% suggestions.

That's valuable intelligence most providers are only seeing part of.

We've unpacked all of this in our latest article, "Giving people a voice in care"
https://eu1.hubs.ly/H0wBfF50

25/06/2026

Audits, self-assessments, care plan reviews - all the things you know need to happen regularly but finding the time and structure to do them consistently is another matter.

CareLineLive and MOA Benchmarking UK have joined forces under the Evaran group, bringing purpose-built solutions across care, designed to deliver greater clarity, coordination and control, to do something about that.

Read all about it 👇

CareLineLive and MOA Benchmarking come together under the Evaran brand to drive fairer benchmarking, smarter risk modelling and better outcomes for care teams.

22/06/2026

🌡️ As temperatures rise, the people in your care are among those most at risk.

Older adults, those with heart or breathing conditions, dementia, diabetes or mobility issues are all more vulnerable to heat exhaustion and heatstroke.

The UK Health Security Agency has updated its Beat the Heat guidance and it's essential reading for everyone, including home care agencies and carers this summer.

Key reminders for your visits:
✅ Check the home is cool - close curtains on sun-facing windows
✅ Encourage regular fluids throughout the day
✅ Know the symptoms of heat exhaustion: tiredness, headache, muscle cramps, heavy sweating
✅ If in doubt, call NHS 111 and dial 999 for heatstroke
✅ Check medications that need to be stored below 25°C

If you're a carer using CareLineLive, use your Carer Companion App to log observations in real time so nothing is missed, even on the most challenging days.

Please share this with your teams and make hot weather checks part of every visit this season.

Small actions from carers make a huge difference.

👉 👉 Read the full guidance here:
https://www.gov.uk/government/publications/beat-the-heat-hot-weather-advice/beat-the-heat-staying-safe-in-hot-weather

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

19/06/2026

Events like these are at the heart of everything we do at CareLineLive 💚

As an all-in-one home care management software built to empower care providers, we know that the best technology means nothing without deep roots in the sector it serves.

So we show up.

We listen to the challenges providers face every day, from compliance pressures to staffing, from digital transformation to delivering truly person-centred care.

We take those conversations back with us, and they shape what we build.

This week alone, our team attended two conferences - the Care and Support West Care Conference and the NORARCH Annual Care Conference. Learning, connecting and staying close to the people and providers doing incredible work on the ground.

Because building software for home care isn't just a product decision, it's a commitment. 💚

18/06/2026

Big agency or just getting started? CareLineLive works for everyone. 💙

From start-ups to multinationals, our software gives every home care agency access to the same powerful features.

All in one place, all in one price. No add-ons, no bolt-ons, no stress.

See why home care agencies of all sizes love CareLineLive (woth the 40 second watch) 👇
🎥

Product Manager Sean Orrell discusses how CareLineLive works effect...

16/06/2026

CareLineLive has had eMAR for years - not weeks, not months. Years.

Sound familiar?
❌ Chasing paper MAR charts
❌ Carers working from information that hasn't been updated
❌ Finding out a medication was missed after the shift ended
❌ Workarounds to handle a weekly medication schedule

That was the before. Here's the after:
✅ Carers see everything they need on the app before they walk through the door
✅ Managers get instant alerts when something needs attention
✅ Every MAR chart is auditable at the click of a button
✅ CQC compliance without the paperwork burden

While others announce plans, our customers have already been living the after - for years.

Read the full story 👇

CareLineLive's eMAR is live, proven and in use across the UK and Australia, reducing medication errors, ensuring compliance and keeping clients safe today.

15/06/2026

Medication management in home care has to be right every single time. 💊

We loved hearing from Sophie Rolfe, Senior Carer at The Sussex Village Home Care Service, about how CareLineLive's eMAR has changed the way their team works.

As Sophie puts it:

💬 "Any changes to medications, even those made 10 minutes before, are there for the carers to see. Not only can you see the client's medication, it's also important how they take it and that is all there and able to be recorded at the house."

No more uncertainty. No more manual records. Just safer, more confident care on every visit.

📲 Watch the clip: https://eu1.hubs.ly/H0w8tJd0

eMAR (electronic medication administration records) is one of the m...

12/06/2026

⏰ Nineteen days.
That's all that stands between you and your DSPT deadline for 25/26.

If you run a home care business and haven't yet completed your Data Security and Protection Toolkit for 2025/26 - the clock is ticking.

⏱️Deadline: 30th June 2026

But here's what most people miss...

The DSPT isn't just a compliance checkbox ✅

It's the key that unlocks genuinely transformative tools for your team.

Take John Galpin from In Friendship - Home Care & Support. After completing his DSPT, he activated GP Connect directly through CareLineLive and the results speak for themselves:

💬 "No more chasing down GPs, no more chasing down pharmacies, no more chasing down families about our clients' latest medication. We manage medication for around 20 clients and we are saving two to three days a week."

Two to three days, every week, back in his team's hands.

That's not a small win. That's a business transformation!

👉 Not sure where to start?
Our partners at Digital Care Hub offer free support - guides, templates, webinars and one-to-one help, whether you're completing it for the first time or reviewing a previous submission.

👉 Want to see exactly how John completed his DSPT? We've got a full walkthrough video below, perfect for your lunch break:
https://eu1.hubs.ly/H0w4lmw0