Prime ICT

Prime ICT Prime ICT provides first class, customer-centric IT support services, cloud telephony systems and everything in-between to businesses throughout the UK

Are you ready for the Microsoft licensing price increase? 💷Microsoft announced they were increasing their prices a few w...
28/05/2026

Are you ready for the Microsoft licensing price increase? 💷

Microsoft announced they were increasing their prices a few weeks ago now and with a month to go, we're busy helping businesses manage this price increase by auditing their licenses to see if anybody is not making full use of their current licenses and where feasible, switching to annual commitment's to delay the impact of the increase.

If you've not audited your licenses recently, reach out to your IT provider and go through your user list to ensure everyone who has a license, needs one and importantly, has the correct one.

If you're unsure, or would like a second opinion, feel free to get in touch with us!

📞 - 01952 473200 (Option 2)
📧 - [email protected]
🌐 - www.primeits.co.uk

Prime ICT Turns 3 Years Old 🥳As we celebrate 3 years in business, we extend a massive thank you to all of our customers ...
08/05/2026

Prime ICT Turns 3 Years Old 🥳

As we celebrate 3 years in business, we extend a massive thank you to all of our customers who have helped us get to where we are today by trusting us to deliver first-class IT support to their businesses and our amazing suppliers who enable us to provide the services we do.

We're excited to see what the future brings and we'd love you to be a part of it - if you'd like a no-obligation chat about what we can offer your business, please get in touch!

📞 - 01952 473200
📧 - [email protected]

Another successful phone system migration completed by the Prime ICT team 📞Recently, we helped one of our long-standing ...
06/05/2026

Another successful phone system migration completed by the Prime ICT team 📞

Recently, we helped one of our long-standing IT customers move away from an outdated phone system that had become unreliable and expensive. They had been tied into a 7-year agreement with costly handset leases on 6 devices that regularly disconnected and often went down completely — leaving the business without phones when they needed them most.

We worked to re-purpose their existing handsets, seamlessly migrate them onto our reliable Cloud PBX platform, and had everything up and running within just a few hours.

The result?
✅ Improved reliability
✅ Lower ongoing costs
✅ No unnecessary handset replacement costs
✅ Backed by our excellent support team

If you’re looking for a new phone system provider and don’t want to be locked into lengthy contracts, hidden price increases, or expensive lease agreements, get in touch with us today:

- Email: [email protected]
- Phone: 01952 473200 (Option 2)

When we take on the IT support for any customer, the first thing we do is get our backup solution, provided by Arcserve ...
05/05/2026

When we take on the IT support for any customer, the first thing we do is get our backup solution, provided by Arcserve up and running.

In this particular instance, our backup software was installed and configured and put to work a week later when one of our clients was hit with a nasty ransomware virus stemming from a phishing email.

The post on the Arcserve website goes into more detail, should you wish to read it, but it highlights the importance of proper backups, DR planning (& testing) & end-user training.

Have a read of the full article, here: https://primeits.co.uk/backups/on-premises-server-backups/ #:~:text=Read%20about%20our%20partnership%20with%20Arcserve

“And we need it tomorrow”….”No problem”We were recently tasked with getting a new starter at a company, up and running w...
29/04/2026

“And we need it tomorrow”….”No problem”

We were recently tasked with getting a new starter at a company, up and running with access to their emails and their onsite server on a brand new laptop, in less than a day 💻

Our excellent hardware providers went the extra mile and had the device with us on the same day so that the team could configure it and have it delivered to site for 9am the next day; Anything’s possible if you know the right people! 💪🏼

Monday morning, our monitoring shows a clients internet connection is down - quick call into them and confirmed they’re ...
23/04/2026

Monday morning, our monitoring shows a clients internet connection is down - quick call into them and confirmed they’re down.

Follow the usual steps, power down firewall, check connections, all looks good but after powered back on, still, no connection.

Client calls into their ISP (Not us) and they confirm their contract end date was “today” (Last Monday) and so the line had been ceased - client knew this, however their contract required 90 days notice to cancel from both sides and stated that after the initial 7 year period (😳) it would roll into a monthly contract - so, in theory, nothing to worry about.

Client confirms with us the situation and we handle it from there. Order for an FTTP line placed on Monday evening with an expedited service paid for. (veloxserv / VeloxServ ❤️)

Tuesday, we were on site to install a 5G backup connection to keep them running temporarily, albeit slowly as mobile reception there is poor, which also lead us to realise the same thing had happened with their phone system!

Tuesday afternoon, new phone system in place with numbers redirected to our system, customer is delighted with their new mobile app and that they’re up and running again.

Friday rolls around, Openreach on site at 0830 and line is installed by 1130. Firewall reconfigured, line up and running, back in business 🤩 Spent the afternoon reconfiguring their phone handsets to our system and kicked off the number port. Some training on the softphone application and away we go!

Not only are they back in business but they’ve gone from an 80/20 connection to 1000/115 which is a great upgrade for them considering a lot of what they do is cloud based!

Went to site today just to check in, happy as Larry!

Need a provider who’s not afraid to go the extra mile? Give us a shout.

🚀 Prime ICT: Driving Innovation Through TechnologyIn today’s fast-paced digital world, businesses need more than just IT...
31/03/2026

🚀 Prime ICT: Driving Innovation Through Technology

In today’s fast-paced digital world, businesses need more than just IT support — they need a strategic partner. At Prime ICT, we empower organisations to thrive by delivering smart, scalable, and future-ready technology solutions.

From cloud transformation and cyber security to infrastructure and digital innovation, our mission is simple: help businesses unlock their full potential through technology.

💡 Why Prime ICT?
✔️ Tailored IT solutions that fit your business goals
✔️ A proactive approach to security and performance
✔️ Expertise that evolves with the latest industry trends

We believe technology should be an enabler, not a barrier. That’s why we focus on creating seamless, efficient, and secure digital environments for our clients.

🔗 Let’s build the future together.

Cybersecurity starts with the basics and one of the most important basics is how we manage our passwords. 🔑 Weak or reus...
15/03/2026

Cybersecurity starts with the basics and one of the most important basics is how we manage our passwords. 🔑

Weak or reused passwords remain one of the most common causes of data breaches. A single compromised account can open the door to sensitive information, financial loss and reputational damage. Strong password practices are not optional. They are essential.

Here are key measures every organisation should follow:
• Use long, unique passwords for every account
• Combine upper and lower case letters with numbers and symbols
• Avoid predictable information such as birthdays or company names
• Enable multi factor authentication wherever possible
• Use a reputable password manager to store credentials securely
• Regularly review and remove unused accounts

Cybersecurity is not just an IT responsibility. It is a shared responsibility across the entire organisation. Regular staff awareness training and clear internal policies make a measurable difference.

At Prime ICT, we help businesses strengthen their security posture with practical, scalable solutions that protect what matters most.

If you would like to review your current cybersecurity measures, our team is ready to support you.

UK cyber risk is rising—but the biggest gains still come from tightening the basics. 🔐The UK Government and NCSC are urg...
14/03/2026

UK cyber risk is rising—but the biggest gains still come from tightening the basics. 🔐

The UK Government and NCSC are urging SMEs to “lock the door” on common threats and adopt Cyber Essentials controls. That means patching promptly, enforcing MFA, managing access, and maintaining secure configurations—simple steps that shut down most opportunistic attacks. For many organisations, this is the quickest path to measurably lower risk and fewer incidents.

What to do this week ‼️
• Enforce MFA on admin and email accounts
• Review exposed services (VPN, RDP, portals) and remove anything not required
• Patch priority systems and third party appliances
• Re run phishing awareness and payment change callbacks
• Back up—and test restores

Prime ICT approach
We focus on identity, patching discipline, and clear escalation paths—practical controls that protect day to day operations.

👉 If you want a quick baseline review, we can help.

When attackers look for a way into a business, they aim straight for the tools that have the widest access. 🔍This week, ...
13/03/2026

When attackers look for a way into a business, they aim straight for the tools that have the widest access. 🔍

This week, security agencies added a flaw in VMware Aria Operations to their actively‑exploited list. In simple terms: a system designed to monitor and manage your IT environment could, if unpatched, be turned against you.

What this means in practice
Tools like Aria Operations often store credentials and connect to servers, cloud environments, and virtual machines. A compromise here isn’t just a single system at risk — it can become a fast track to the rest of the network.

What businesses should do
• Patch immediately
• Limit who and what can access management tools
• Review stored credentials and remove anything not needed
• Increase monitoring for unusual activity

Good cybersecurity isn’t just about firewalls or antivirus — it’s about protecting the systems that control everything else. When these are secure, your whole environment becomes stronger.

👉 Want us to check whether your business is affected? We can review and advise quickly.

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Unit 23, Business Development Centre
Telford
TF33BA

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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