Prime ICT

Prime ICT Prime ICT provides first class, customer-centric IT support services, cloud telephony systems and everything in-between to businesses throughout the UK

🥳 Prime ICT Achieves Cyber Essentials Certification 🥳Prime ICT are proud to announce that we have achieved our Cyber Ess...
24/06/2026

🥳 Prime ICT Achieves Cyber Essentials Certification 🥳

Prime ICT are proud to announce that we have achieved our Cyber Essentials certification, demonstrating our commitment to protecting our business, our customers, and the organisations we support from online threats.

Cyber Essentials is a UK Government-backed cyber security certification designed to help organisations of all sizes strengthen their defences against cyber attacks. By completing the certification ourselves, we have first-hand experience of the process, the technical controls required, and the practical steps businesses need to take to meet the standard.

We are now offering Cyber Essentials & Cyber Essentials Plus support through our partner, CyberSmar, to our customers and to any organisation looking to improve its cyber security posture, build trust with clients and suppliers, and prepare for certification with confidence.

Whether you are taking your first step towards Cyber Essentials or need expert support to get certification-ready, we can help guide you through the process.

Interested in learning more about achieving Cyber Essentials certification? Speak to us today to find out how we can support your business,

📞 - 01952 473200 (Option 2)
📧 - [email protected]
🌐 - https://primeits.co.uk

17/06/2026

Come with us to replace a failed HPE server power supply!

Are you ready for the Microsoft licensing price increase? 💷Microsoft announced they were increasing their prices a few w...
28/05/2026

Are you ready for the Microsoft licensing price increase? 💷

Microsoft announced they were increasing their prices a few weeks ago now and with a month to go, we're busy helping businesses manage this price increase by auditing their licenses to see if anybody is not making full use of their current licenses and where feasible, switching to annual commitment's to delay the impact of the increase.

If you've not audited your licenses recently, reach out to your IT provider and go through your user list to ensure everyone who has a license, needs one and importantly, has the correct one.

If you're unsure, or would like a second opinion, feel free to get in touch with us!

📞 - 01952 473200 (Option 2)
📧 - [email protected]
🌐 - www.primeits.co.uk

Prime ICT Turns 3 Years Old 🥳As we celebrate 3 years in business, we extend a massive thank you to all of our customers ...
08/05/2026

Prime ICT Turns 3 Years Old 🥳

As we celebrate 3 years in business, we extend a massive thank you to all of our customers who have helped us get to where we are today by trusting us to deliver first-class IT support to their businesses and our amazing suppliers who enable us to provide the services we do.

We're excited to see what the future brings and we'd love you to be a part of it - if you'd like a no-obligation chat about what we can offer your business, please get in touch!

📞 - 01952 473200
📧 - [email protected]

Another successful phone system migration completed by the Prime ICT team 📞Recently, we helped one of our long-standing ...
06/05/2026

Another successful phone system migration completed by the Prime ICT team 📞

Recently, we helped one of our long-standing IT customers move away from an outdated phone system that had become unreliable and expensive. They had been tied into a 7-year agreement with costly handset leases on 6 devices that regularly disconnected and often went down completely — leaving the business without phones when they needed them most.

We worked to re-purpose their existing handsets, seamlessly migrate them onto our reliable Cloud PBX platform, and had everything up and running within just a few hours.

The result?
✅ Improved reliability
✅ Lower ongoing costs
✅ No unnecessary handset replacement costs
✅ Backed by our excellent support team

If you’re looking for a new phone system provider and don’t want to be locked into lengthy contracts, hidden price increases, or expensive lease agreements, get in touch with us today:

- Email: [email protected]
- Phone: 01952 473200 (Option 2)

When we take on the IT support for any customer, the first thing we do is get our backup solution, provided by Arcserve ...
05/05/2026

When we take on the IT support for any customer, the first thing we do is get our backup solution, provided by Arcserve up and running.

In this particular instance, our backup software was installed and configured and put to work a week later when one of our clients was hit with a nasty ransomware virus stemming from a phishing email.

The post on the Arcserve website goes into more detail, should you wish to read it, but it highlights the importance of proper backups, DR planning (& testing) & end-user training.

Have a read of the full article, here: https://primeits.co.uk/backups/on-premises-server-backups/ #:~:text=Read%20about%20our%20partnership%20with%20Arcserve

“And we need it tomorrow”….”No problem”We were recently tasked with getting a new starter at a company, up and running w...
29/04/2026

“And we need it tomorrow”….”No problem”

We were recently tasked with getting a new starter at a company, up and running with access to their emails and their onsite server on a brand new laptop, in less than a day 💻

Our excellent hardware providers went the extra mile and had the device with us on the same day so that the team could configure it and have it delivered to site for 9am the next day; Anything’s possible if you know the right people! 💪🏼

Monday morning, our monitoring shows a clients internet connection is down - quick call into them and confirmed they’re ...
23/04/2026

Monday morning, our monitoring shows a clients internet connection is down - quick call into them and confirmed they’re down.

Follow the usual steps, power down firewall, check connections, all looks good but after powered back on, still, no connection.

Client calls into their ISP (Not us) and they confirm their contract end date was “today” (Last Monday) and so the line had been ceased - client knew this, however their contract required 90 days notice to cancel from both sides and stated that after the initial 7 year period (😳) it would roll into a monthly contract - so, in theory, nothing to worry about.

Client confirms with us the situation and we handle it from there. Order for an FTTP line placed on Monday evening with an expedited service paid for. (veloxserv / VeloxServ ❤️)

Tuesday, we were on site to install a 5G backup connection to keep them running temporarily, albeit slowly as mobile reception there is poor, which also lead us to realise the same thing had happened with their phone system!

Tuesday afternoon, new phone system in place with numbers redirected to our system, customer is delighted with their new mobile app and that they’re up and running again.

Friday rolls around, Openreach on site at 0830 and line is installed by 1130. Firewall reconfigured, line up and running, back in business 🤩 Spent the afternoon reconfiguring their phone handsets to our system and kicked off the number port. Some training on the softphone application and away we go!

Not only are they back in business but they’ve gone from an 80/20 connection to 1000/115 which is a great upgrade for them considering a lot of what they do is cloud based!

Went to site today just to check in, happy as Larry!

Need a provider who’s not afraid to go the extra mile? Give us a shout.

🚀 Prime ICT: Driving Innovation Through TechnologyIn today’s fast-paced digital world, businesses need more than just IT...
31/03/2026

🚀 Prime ICT: Driving Innovation Through Technology

In today’s fast-paced digital world, businesses need more than just IT support — they need a strategic partner. At Prime ICT, we empower organisations to thrive by delivering smart, scalable, and future-ready technology solutions.

From cloud transformation and cyber security to infrastructure and digital innovation, our mission is simple: help businesses unlock their full potential through technology.

💡 Why Prime ICT?
✔️ Tailored IT solutions that fit your business goals
✔️ A proactive approach to security and performance
✔️ Expertise that evolves with the latest industry trends

We believe technology should be an enabler, not a barrier. That’s why we focus on creating seamless, efficient, and secure digital environments for our clients.

🔗 Let’s build the future together.

Address

Unit 23, Business Development Centre
Telford
TF33BA

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

Alerts

Be the first to know and let us send you an email when Prime ICT posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category