AfterGuard

AfterGuard Afterguard is an innovative UK based Digital Aggregator and IT Service provider

11/01/2024

Position: Procurement Support
Company: Afterguard
Location: Wheathampstead
Salary: £20,000 per annum

About Us: Afterguard is an innovative UK based Digital Aggregator and IT Service provider that specialises in transforming business requirements into effective technology solutions. We are a fast moving, results driven company focussed on delivering innovative solutions that disrupt the traditional MSP Marketplace and bring enterprise class level products and services to the SMB sector. Afterguard is a privately-owned company and provides services to the UK marketplace.

Role Overview:
We are seeking a motivated and detail-oriented individual to join our team as a Procurement Support. As a key member of our procurement department, you will play a vital role in supporting procurement activities, ensuring efficient operations, and contributing to the success of Afterguard.

Key Responsibilities:
• Assist in the procurement process, including vendor research, price comparisons, and negotiation support.
• Maintain accurate records of purchases, pricing, and other procurement-related data.
• Collaborate with various departments to understand their procurement needs and provide necessary support.
• Assist in the preparation of procurement documents, contracts, and purchase orders.
• Monitor inventory levels and assist in inventory management to ensure adequate stock availability.
• Support in evaluating supplier performance and identifying potential cost-saving opportunities.
• Assist in resolving any procurement-related issues or discrepancies.
Requirements:
• Previous experience or education in procurement, supply chain management, or a related field is preferred.
• Strong attention to detail and excellent organizational skills.
• Proficiency in Microsoft Office Suite and familiarity with procurement software or tools is a plus.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment while also being self-motivated and proactive.
• Strong analytical and problem-solving abilities.

What We Offer:
• Competitive salary of £20,000 per annum.
• Opportunity for growth and professional development within a dynamic and supportive work environment.
• A chance to be part of a growing MSP
• Other benefits and perks may be discussed during the interview process.
• Casual Dress

How to Apply:
If you have an interest in procurement and possess the required skills and qualifications, please submit your resume/CV and a cover letter outlining your suitability for the position to [email protected]

Application Deadline: 17/01/2024

Afterguard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

11/01/2024

Job Title: Sales Portfolio Manager / Service Architect
Location: Home based, regular UK wide travel
Job Type: Full-time
About Us:
Afterguard is a dynamic and innovative company committed to improving the MSP offering to the SMB market. We take pride in our diverse and talented team, and we are currently seeking a driven ambitious Sales Portfolio Manager/Service Architect to join our growing organization.
Job Overview:
As the Sales Portfolio Manager/Service Architect, you will play a crucial role in driving the growth and success of our sales portfolio. You will be responsible for the product management relationship with our Services partner, developing and implementing service architectures, and collaborating with cross-functional and cross- partner teams to ensure the delivery of high-quality solutions. This role requires a unique blend of sales acumen, technical expertise, and strategic thinking.
Key Responsibilities:
1. Sales Portfolio Management:
• Develop and maintain strong relationships with existing clients to understand their business needs and objectives.
• Identify upsell and cross-sell opportunities within the client portfolio.
• Work closely with the sales team to generate new business and expand the client base.
2. Service Architecture:
• Collaborate with clients to understand their technical requirements and design customized service architectures.
• Create and present technical proposals and solutions to clients, addressing their specific challenges and goals.
• Stay abreast of industry trends and emerging technologies to ensure our services remain innovative and competitive.
3. Project Management:
• Lead the ex*****on of service implementation projects, ensuring successful delivery within scope, budget, and timeline.
• Coordinate with internal teams, including development, operations, and support, to ensure seamless integration and deployment of services.
4. Performance Monitoring:
• Monitor the performance of deployed services and proactively address any issues or challenges.
• Conduct regular reviews with clients to assess satisfaction, gather feedback, and identify areas for improvement.
Qualifications:
• Proven experience (3 years minimum) in sales portfolio management and service architecture.
• Strong technical background with the ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Excellent project management skills with a track record of successfully delivering IT service orientated projects on time and within budget.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with [industry-specific technologies/tools] is a plus.
How to Apply:
If you are a results-oriented individual with a passion for sales and service architecture, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role to [email protected].
Afterguard is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.
Application Deadline: 17th January
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on business needs.

11/01/2024

Franchise Field Support (Ref AG16):
The role represents an opportunity to join a small but experienced team with a view to significant growth in both the business and the breadth of the role for the right candidate. To succeed you must be intuitive, dynamic and personable, and prepared to get involved with aspects of the business that may be new to you. IT literacy is a must. You will have knowledge of the reseller / MSP environment and experience in customer engagement, and solution positioning through to close/ solution delivery.

About Us
Afterguard is an innovative UK based Digital Aggregator and IT Service provider that specialises in transforming business requirements into effective technology solutions. We are a fast moving, results driven company focussed on delivering innovative solutions that disrupt the traditional MSP Marketplace and bring enterprise class level products and services to the SMB sector. Afterguard is a privately-owned company and provides services to the UK marketplace.
Ideal experience:
- 3 or more years track record in a high-performance managed services environment.
- Proven track record of working with customers and sales colleagues to deliver optimum results.
- The ability to drive new initiatives, forecast and performance management are key to this role.
- UK territory based.
About the Team
The managed services team strives to be an exceptional support system for our franchises, employing problem-solving and customer-service skills to deliver best-in-class service. As part of our continued growth, we are looking to expand our Managed Services team to drive and support our unique propositions into the MSP marketplace. At our core is a strong entrepreneurial spirit and any candidate that can bring new ideas, identify gaps, and drive innovation will integrate well within the team.

Key Responsibilities
• Be responsible for day-to-day sales and service performance of a network of franchised IT MSPs within an appointed geography.
• Work with senior management regarding forecasting, constant improvement and partner relationships.
• Oversee and administer ongoing targets, reporting, financial and other requirements to maintain a high-level quality of service to the end-customers.
• To help manage Franchisee training and accreditation to improve employee and customer experience.
• Work with the product teams to constantly develop skills and capability.
• Share that knowledge and skills to supplement their knowledge.
• Report on performance metrics on a weekly/monthly/quarterly basis.
• Ownership of regional CRM reporting and funnel management.
What We Offer:

• Salary - £TBC
• Opportunity for growth and professional development within a dynamic and supportive work environment.
• A chance to be part of a growing MSP
• Other benefits and perks may be discussed during the interview process.
• Casual Dress

This role will ultimately require you to drive the performance of multiple franchise sales teams across a defined region to deliver against an agreed sales target.

How to Apply:
If you have an interest in procurement and possess the required skills and qualifications, please submit your resume/CV and a cover letter outlining your suitability for the position to [email protected]

Application Deadline: 17/01/2024

Afterguard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

11/01/2024

Business Manager (Ref AG17):

Are you a dynamic and results-driven professional ready to take on an exciting challenge? Afterguard requires a Business Manager to join our growing team and play a role in disrupting current Technology Solutions in the SME market. We are seeking a self-starter who is passionate about making a difference. Working within our project office, you will have the opportunity to contribute to various aspects of the business, ensuring tasks are completed to a high standard and within deadlines.

About Us
Afterguard is an innovative UK based Digital Aggregator and IT Service provider that specialises in transforming business requirements into effective technology solutions. We are a fast moving, results driven company focussed on delivering innovative solutions that disrupt the traditional MSP Marketplace and bring enterprise class level products and services to the SMB sector. Afterguard is a privately-owned company and provides services to the UK marketplace.

Job Specification:
• Learn the workings of the business
• Assist senior team members with preperation for meetings and presentations
• Work with clients to deliver required workstream outputs
• Represent Afterguard at client & partner workshops & events
• Report on progress of all actions taken in workshops
• Contribute to project team activity, workshop planning and ex*****on
• Assist in the recruitment process of new team members

What We're Looking For:
The ideal candidate for this developing role will be able to think on their feet, have excellent communication and interpersonal skills, general business awareness, IT literacy and problem-solving skills, and full driving license.
• A business-related degree or relevant business experience.
• IT literacy with a solid understanding of Microsoft products.
• A dynamic and intuitive individual ready to make a significant impact.
• Personable and team-oriented attitude, with excellent interpersonal skills.

What We Offer:

• £22,000 starting salary
• Office base in Wheathampstead
• Opportunity for growth and professional development within a dynamic and supportive work environment.
• A chance to be part of a growing MSP
• Other benefits and perks may be discussed during the interview process.
• Casual Dress

How to Apply:
If you have an interest in procurement and possess the required skills and qualifications, please submit your resume/CV and a cover letter outlining your suitability for the position to [email protected]

Application Deadline: 17/01/2024

Afterguard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

11/01/2024

Help Desk Support (Ref AG13):
To provide first-line support to UK-based businesses, that provide IT Support and equipment to small and medium sized businesses. The support provided will be focused on all aspects of the end-to-end supply chain from IT product distribution through to the customer and include quoting, invoicing and support plus the business infrastructure and resources required to deliver these services. The support queries raised will cover a wide range of subjects and the responses and resolutions will be time-critical. Covering a broad range of business subjects, predominantly focussing on supply chain, candidates will have the ability to recognise and triage incoming enquiries from our business partner community.
The ideal candidate for this developing role will be able to think on their feet, have excellent communication and interpersonal skills, general business awareness, IT literacy and problem-solving skills, and full driving license.

Key Responsibilities
Technical support
• Provide 1st Support for any information technology issues and problems.
• Respond to 1st line support calls raised by the supported business in a professional, confident, and timely manner following contractual SLAs and KPIs
• Analyse the nature of queries and customer problems and provide suitable solutions within satisfactory timescales to resolve.
• Identify common types of queries raised from the supported businesses and raise these with the training department to refresh existing training programmes or draft new.
• Demonstrate communication skills appropriate to the environment.
• Develop and maintain rapport with supported businesses and their employees by displaying a detailed understanding of their business requirements.
• Establish and maintain high levels of incident, request and problem ownership through the lifecycle observing operational procedures to a satisfactory conclusion.
• Ensure a high standard data accuracy and quality of information within the support Platform.
• Understand and implement the escalations procedures.
• Fully understand the service Afterguard has been engaged to deliver in line with contractual agreements.

Personal and Team Development
• Undertake ad-hoc projects and changes as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings or vendor engagement.
• Provide cover or deputise for other analysts in their absence either within the same team or across other Afterguard Service teams.
• Enhance existing and develop new documentation and procedures relevant to the scope of the role, including creation and enhancement of Knowledge Articles from incident resolutions to ‘how to’ guides and training documentation.
• Show an outward commitment to actively develop a deep understanding of the Afterguard business and stakeholder community and enhance personal knowledge whilst acquiring accreditations in line with business needs.

- Minimum of 2 years of relevant experience required
- Location: within commuting distance of AL4 / Wheathampstead.

Starting Salary £32,000.00 PA

Email your CV and other details : to [email protected] REF:AG13

11/01/2024

Business support junior (Ref AG14):

About us:
Afterguard is a dynamic and innovative company committed to improving the MSP offering to the SMB market. We take pride in our diverse and talented team, and we are currently seeking a driven ambitious Sales Portfolio Manager/Service Architect to join our growing organization.

What we’re looking for:
The ideal candidate will be a graduate or equivalent ready for this developing role; will be able to think on their feet, have excellent communication and interpersonal skills, general business awareness, IT literacy, problem-solving skills, and full driving license.

Job Role:
To provide first-line support to UK-based businesses, that provide IT Support and equipment to small and medium sized businesses. The support provided will be focused on all aspects of the end-to-end supply chain from IT product distribution through to the customer and include quoting, invoicing and support plus the business infrastructure and resources required to deliver these services. The support queries raised will cover a wide range of subjects and the responses and resolutions will be time critical. Covering a broad range of business subjects, predominantly focussing on supply chain, candidates will have the ability to recognise and triage incoming enquiries from our business partner community.

Technical support:
• Provide 1st Support for any information technology issues and problems.
• Respond to 1st line support calls raised by the supported business in a professional, confident, and timely manner following contractual SLAs and KPIs
• Analyse the nature of queries and customer problems and provide suitable solutions within satisfactory timescales to resolve.
• Identify common types of queries raised from the supported businesses and raise these with the training department to refresh existing training programmes or draft new.
• Demonstrate communication skills appropriate to the environment.
• Develop and maintain rapport with supported businesses and their employees by displaying a detailed understanding of their business requirements.
• Establish and maintain high levels of incident, request and problem ownership through the lifecycle observing operational procedures to a satisfactory conclusion.
• Ensure a high standard data accuracy and quality of information within the support Platform.
• Understand and implement the escalations procedures.
• Fully understand the service Afterguard has been engaged to deliver in line with contractual agreements.

Personal and Team Development :
• Undertake ad-hoc projects and changes as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings or vendor engagement.
• Provide cover or deputise for other analysts in their absence either within the same team or across other Afterguard Service teams.
• Enhance existing and develop new documentation and procedures relevant to the scope of the role, including creation and enhancement of Knowledge Articles from incident resolutions to ‘how to’ guides and training documentation.
• Show an outward commitment to actively develop a deep understanding of the Afterguard business and stakeholder community and enhance personal knowledge whilst acquiring accreditations in line with business needs.

What we offer
• Starting Salary £23,000.00 PA
• Casual dress
• Supportive environment with room for growth into other roles and extensive experience opportunities

If you have an interest in Business Support and possess the required skills and qualifications, please submit your resume/CV and a cover letter outlining your suitability for the position to [email protected]
Application Deadline: 17/01/2024

Afterguard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

11/01/2024

Afterguard is an innovative UK based Digital Aggregator and IT Service provider that specialises in transforming business requirements into effective technology solutions. We are a fast moving, results driven company focussed on delivering innovative solutions that disrupt the traditional MSP Marketplace and bring enterprise class level products and services to the SMB sector. Afterguard is a privately-owned company and provides services to the UK marketplace.

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Place Farm
Wheathampstead

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