Sure by Beyon

01/09/2026

Service Update (5:37pm): Mobile network issue resolved.

The issue affecting mobile services earlier today has now been resolved following a fix implemented by our engineers this afternoon.

If your service hasn’t returned just yet, please try switching Flight Mode on and off or restarting your phone to refresh your connection.

If issues continue, please log a fault online so our teams can investigate further. https://www.sure.com/guernsey/contact-us/

Thank you for your patience while we worked to resolve the issue.

Service Update: Mobile network issue affecting mobile services

We're currently investigating an issue affecting mobile services this morning, which may be impacting calls, texts and mobile data for some customers.

Our engineers are treating this as a priority and are working to restore normal service as quickly as possible.

We're sorry for the inconvenience caused and will provide further updates as soon as more information is available.

01/09/2026

Service Update: Mobile network issue affecting mobile services

We're currently investigating an issue affecting mobile services this morning, which may be impacting calls, texts and mobile data for some customers.

Our engineers are treating this as a priority and are working to restore normal service as quickly as possible.

We're sorry for the inconvenience caused and will provide further updates as soon as more information is available.

29/08/2026

What's happening with our new mobile network?

Our new mobile network is taking shape, with upgraded sites now being brought into service and more customers beginning to connect to 5G.

There’s still plenty happening as the rollout continues, and we know the current mobile experience hasn't been where it needs to be for many customers. We're making significant changes across the network, and we'd like to answer the questions we're hearing most often.

But this is just a snapshot, and we'd really value your input. Whether that's sharing feedback, asking a question or reporting an issue you've experienced, it helps our teams understand where support and improvements are needed most as the rollout continues.

Join our Guernsey Network Community for regular updates on progress, planned works, known issues and fixes, and to share your own questions and experiences.

Join the group: https://loom.ly/ii-BFv8

14/08/2026

Another step closer to our new mobile network 🙌

The first upgraded mobile sites in Guernsey are now live at Centenary House and the Tennis Centre, which means customers nearby will start to see 5G on compatible devices.

Coverage is limited at this early stage, but this is an important milestone as our teams test and optimise the new 5G network before more sites are added across Guernsey.
As more sites go live, customers will start to see more of what our new 5G network can deliver, from clearer calls and improved coverage to smoother browsing and a better everyday mobile experience.

👉 We’ll continue sharing updates at sure.com/5g.

Join our dedicated Network Community page to ask questions, share feedback and follow our progress: https://loom.ly/ii-BFv8.

Thank you for your patience while this important work continues.

12/08/2026

What's a phone hack more people should know about? 📱

11/08/2026

How many of these nostalgic tech products would you get right? 📱

10/08/2026

Got something in the background ruining your shot? Try this Samsung hack 👀

08/08/2026

Join our Network Community 👉 https://loom.ly/Mk6r2UY

Help us make your mobile experience better.

We’re upgrading our mobile network across Guernsey, and we want to hear what you’re experiencing.

Share your feedback, ask questions and get updates directly from our team as the upgrade continues.

Need help with your individual service? Call 01481 700700 or contact us here 👉https://loom.ly/Vxu9X8U

07/08/2026

No TikTok, Instagram or YouTube for under-16s? 👀📵

Here’s what the new social media ban actually means - explained in 20 seconds ⏱️

06/08/2026

From work to content creation, AI is changing everything - here are the latest updates worth knowing 🤖