08/02/2012
Data-Flex Networks is a reliable service provider that has experience and expertise supporting computer technology in a multi-location .
1. Project Scope
Support Services
This project is to secure a business partner to support the computer network hardware and software.
computer network hardware, servers, operating systems, applications, PCs, printers, and data.
Data-Flex Networks Services includes providing Network and
Server Administration as wells as PC and Printer Support.
Detailed services are listed below:
1. Network and Server Administration
2. Proactive Network Monitoring and Analysis
3. Remote and On-Site Support
4. Firewall, Router, & Switch Monitoring and Maintenance
5. Data Backup Monitoring and Verification
6. Manage MS Critical Updates
7. Anti-Virus Monitoring and Updates
8. Users Adds and Changes
9. E-mail Administration
10. Server Utilities and Application Management
11. Web Content Filter Monitoring and Administration
12. Printer Configuration, Adds and Changes
13. On-Site PC Support Technician – Two Days per Week
14. PC Administration
15. PC Support, Troubleshooting and Repair
16. Printer Support, Troubleshooting and Repair
Yearly Reviews
3. Computer Network Managed Services Proposal Sheet
Pricing for Services outlined in Project Scope:
Contract cost of Network and Administrative Services: ________________________
monthly Contract cost PC and Printer Support Services: ________________________
MS Windows Virtual Servers (AD, DNS,
DHCP, File & Print, IIs, SQL, Application,
Utilities) 6
Other Physical Servers 1
Firewalls/Routers 1
Switches
HP Computers (XP and Vista)
Laptops
Printers
Scanners
UPSs
Applications
VMware - Virtual Server
MS Windows Server 2003 Operating System
MS Windows XP Operating System
MS Windows Vista Operating System
MS Office 2003
MS Internet Explorer 7 & 8
MS Windows Update Services
MS Group Policy
Trend Micro - AntiVirus
Symantec Backup-Exec - Backup Software
NetCAM Watcher Pro - Security Camera S/W
