27/10/2026
Retailers are facing a difficult combination: high staff turnover, increasing product complexity and customers who expect immediate, expert advice in-store.
Every time an experienced salesperson leaves, part of that product knowledge leaves too — and the customer feels the difference.
Humanoid AI Sales Reps could change this model.
Connected to the retailer’s existing ERP, product data, stock and recommendation systems, they can answer routine questions, compare products, check availability, guide customers and recommend complete baskets — while human salespeople focus on complex, high-value interactions.
The potential business case is not only better service.
It is also lower operating cost, higher conversion, larger baskets, personalized recommendations and, for the first time, the ability to capture valuable customer-intent data from conversations inside the physical store and continue the relationship through omnichannel channels.
We have summarized our latest thinking, including lessons from discussions with major European retailers, in the article below:
Humanoid AI sales reps can reduce staff costs, improve customer service, personalize recommendations, increase basket value and capture valuable in-store customer intent.