Alpaco

05/06/2024

Unlock the power of workflow automation with these ten help desk workflow examples to implement in your business processes right away!

03/06/2024

NIS2 implementation is slowly creeping up! It's not to worry, but it is to take action; and episode 80 of Ticket Volume will help you with exactly that!

03/06/2024

Are you looking to use Intune for Asset Management? Look no further, here you will find everything you need to do so.

27/05/2024

Enterprise workflow automation is a powerful tool for organization's looking to become more efficient. Take a look at this full guide to learn all about it!

23/05/2024

From AI, to cloud, these insights into the top tech market trends for 2024 will help you stay ahead of the curve! Take a look at them here.

23/05/2024

InvGate Insight was added to the latest version of Gartner's Voice of the Customer for Software Asset Management Tools 🚀

The Voice of the Customer is based on peer reviews and currently features eight vendors.

The inclusion of InvGate Insight on Gartner's SAM tools report represents an endorsement not only of our software but also of our efforts to provide the best solution in the market to manage the IT infrastructure.

"The Voice of the Customer is a renowned document that helps C-levels acquire the best tools for their needs. Being added to this report is particularly significant since it highlights our users' reviews and experience using InvGate Insight for Software Asset Management," highlighted Ariel Gesto, CEO and Founder of InvGate.

22/05/2024

What is ITOM? A Complete Overview in 10 Minutes

IT Operations Management or ITOM is the function that manages all technology, hardware, and software services within an organization.

ITOM includes providing IT infrastructure, Availability Management, Capacity and Demand Management, cost-control activities, and Security Management for all IT infrastructure and service assets.

Incorporating a well-organized ITOM strategy comes with many benefits, including:

- More reliable services.
- A more proactive support model.
- Effective support for Problem Management.
- Leaner, more efficient working practices.
- Improved support for IT security and GRC.

Because ITOM has such a broad remit, it takes different specialized tools to manage the in-scope IT infrastructure thoroughly. This typically combines capabilities from ITAM and ITSM solutions that work together to streamline ITOM operations and optimize their benefits.

Start managing your IT Operations with InvGate Service Desk's 30-day free trial: https://hubs.ly/Q02vyd0q0!IT Operations Management or ITOM is the function t...

22/04/2024

InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams

Learn more about the InvGate AI Hub: https://bit.ly/3UNWA6G | Request InvGate's 30-day free trial: https://bit.ly/48iG2H3.

GenerativeAI and multimodal models are changing how we relate to technology – and now they will also change your IT service offering!

The InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams. At its heart is our commitment to build tools IT teams use to enable every other team in the company.

Generally speaking, the AI Hub has some clear advantages:
- It provides admins with more autonomy and automation capabilities for their teams.
- It decreases your agents' ticket volume, allowing for even more time-saving.
- It offers your end-users faster responses and more self-service resources.

The features included in the InvGate AI Hub are:
1. AI-Improved Responses to leverage Generative AI to improve, shorten, or expand help desk agents' ticket replies.
2. Knowledge Article Generation to transform incident resolutions into knowledge articles.
3. Ticket Summarization to automatically generate a recap of the ticket activity so far.
4. Keyword Generation to automatically generate keyword suggestions to add to a new service category.
5. Contextual knowledge article summaries (by Virtual Agent) to provide end-users with a fast way to get the information they need to solve an issue without contacting IT support.

Unlock IT team capabilities and simplify tasks with InvGate AI Hub.

18/04/2024

4 GRC Automation Ideas to Protect Your Organization
Request InvGate Insight's 30-day free trial and start automating GRC (no credit card required): https://bit.ly/3sRSkr0.

Protecting your organization involves several activities under the Governance, Risk, and Compliance (GRC) domain. The framework addresses aspects that go from regulatory requirements to cybersecurity threats.

Automation cannot be spared in establishing a robust GRC implementation since it will help you:

- Avoid human error.
- Ensure legal and regulatory compliance.
- Increase transparency.
- Gain competitive advantage.
- Improve your decision-making.

See how InvGate Insight can help you stay GRC compliant in this video!

Request InvGate Insight's 30-day free trial and start automating GRC (no credit card required): https://bit.ly/3sRSkr0.Protecting your organization involves ...

18/04/2024

What is ITAM? The ABC of IT Asset Management
Explore a written version of this IT Asset Management guide here: https://bit.ly/3vfqiqe.

IT Asset Management (ITAM) is the process of planning and managing the entire lifecycle of all IT assets.

In other words, it's the framework that allows organizations to keep track of all their software and hardware from acquisition to disposal, ensuring that nothing falls through the cracks and that they don't waste money in the meantime.

The primary goal of ITAM is to optimize the value of an organization's IT investments while minimizing the risks associated with their use.

Implementing an ITAM strategy has multiple benefits, including:

- Improved cost efficiency.
- Increased transparency and accountability.
- Enhanced security and cyber resilience.
- Improved compliance.
- Reduced downtime.

The best way to implement it is to work with IT Asset Management software since it is a single source of truth to see all the company assets (including hardware and software), their location, owners, performance, and more!

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Want to explore more about ITAM tools? Check out what InvGate Insight can do for you: https://bit.ly/48GRqx1.

Explore a written version of this IT Asset Management guide here: https://bit.ly/3vfqiqe.IT Asset Management (ITAM) is the process of planning and managing t...

17/04/2024

Explore the benefits of combining ITAM and ITSM, and boost your IT support offering: https://bit.ly/3XoSWiV.

If having a help desk in your organization is a game-changer regarding user experience and efficiency, combining IT help desk software with Asset Management unlocks a whole new proficiency level for IT support.

Why? Because you'll be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – and on top of that, you are leveraging your assets' data and empowering your agents to manage issues and requests in a centralized platform, without the need to cross-check information or move from one solution to another.

InvGate Insight and InvGate Service Desk are designed to work together and integrate perfectly to provide you with the exact data to do Incident Management effectively.

InvGate Product Specialist Matt Beran shows you how this ITSM and ITAM integration works in action so that you can get total control of your IT assets!

Explore the benefits of combining ITAM and ITSM, and boost your IT support offering: https://bit.ly/3XoSWiV.If having a help desk in your organization is a g...

16/04/2024

The InvGate Insight and Microsoft Intune integration enables you to add Intune as a discovery source to access more information on the Microsoft assets in your IT inventory right from our ITAM solution.

For Microsoft Intune users, this means they can now incorporate all the devices they manage in that system (and their relevant information) into Insight, avoiding having to go back and forth between platforms and centralizing operations.

See all the tools that can be integrated into Insight here: https://bit.ly/3PtYh5P.

Request InvGate Insight's 30-day free trial and integrate it into Azure DevOps now: https://bit.ly/3vivFp7!The InvGate Insight and Microsoft Intune integrati...