Qiscus - Customer Engagement Platform

Qiscus - Customer Engagement Platform Qiscus is an AI-powered omnichannel customer engagement platform that helps businesses transform customer engagement

Qiscus was founded in 2013 as a chat platform for enterprises. As the journey went, we just realized there's a bigger problem that we have to solve. Since 2017, we finally decided to pivot and changed our products concept, from chat platform for enterprises to chat engines for businesses. We change our logo and website with a new concept, a revamped one. And now here's Qiscus with a new one: A Multichannel Chat Platform for leading companies.

Conversations shouldn’t feel like starting over 🧘‍♀️Just like a good yoga flow, everything feels better when it’s contin...
09/04/2026

Conversations shouldn’t feel like starting over 🧘‍♀️

Just like a good yoga flow, everything feels better when it’s continuous, aligned, and effortless.
From the first message to every follow-up, your conversations should stay connected — no repetition, no lost context. Because when things flow naturally, every interaction feels easier.

Bring more balance into your conversations with WhatsApp Call ✨

21/03/2026

Happy Eid Mubarak 1447H ✨

Wishing you a blessed Eid filled with love, laughter, and light. ✨

Mudik season = traffic everywhere 🚗But not every journey has to stay stuck.Just like finding an alternative route, your ...
13/03/2026

Mudik season = traffic everywhere 🚗

But not every journey has to stay stuck.
Just like finding an alternative route, your support team can take a smarter path too.

With AgentLabs by Qiscus, repetitive questions are handled automatically so agents can focus on what really matters.

Take the better route.

That one chaotic morning in Home Alone…The McCallister family was rushing to the airport. Bags everywhere. People everyw...
11/03/2026

That one chaotic morning in Home Alone…

The McCallister family was rushing to the airport. Bags everywhere. People everywhere. Everyone is moving fast.

And somehow… Kevin got left behind.

Peak seasons like the Lebaran shopping rush can feel the same, messages coming from every direction, all at once.

That’s when the right system makes all the difference with Qiscus.

Choosing a Lebaran hamper isn’t just about taste. It’s about how the experience feels from the first interaction to the ...
06/03/2026

Choosing a Lebaran hamper isn’t just about taste. It’s about how the experience feels from the first interaction to the final delivery.

The same goes for customer engagement. High intent already exists, but results depend on what happens after the click.

This Lebaran, rethinking preparation, experience, and performance with Qiscus.

Customer needs don’t follow a 9-to-5 during Ramadan. From midnight inquiries to Sahoor order tracking, staying connected...
20/02/2026

Customer needs don’t follow a 9-to-5 during Ramadan. From midnight inquiries to Sahoor order tracking, staying connected requires more than just a chat box.

With WhatsApp Call, you can scale your support seamlessly with two-way flexibility. Your team can proactively reach out through business-initiated calls to resolve high-priority issues, or your customers can take the lead with customer-initiated calls for instant peace of mind. It is the fastest way to bridge the gap and keep your CX human, 24/7.

Ready to elevate your engagement this season? https://bit.ly/46MCXkq

19/02/2026

Customer conversations today directly shape revenue, loyalty, and operational efficiency. But scaling them without sacrificing accuracy, brand consistency, and control remains a real challenge for many businesses.

AgentLabs is built to solve exactly that, bringing intelligence, brand alignment, and governed AI control into one unified platform so businesses can power smarter, more impactful customer interactions at scale.

During Ramadan, customer conversations don’t stop at business hours. Engagement spikes in the evenings and early morning...
13/02/2026

During Ramadan, customer conversations don’t stop at business hours. Engagement spikes in the evenings and early mornings — when responsiveness matters most.

To stay competitive, businesses need to ensure service continuity without over-relying on human agents.

With Qiscus AgentLabs, you can scale conversations intelligently, maintain context, and stay responsive 24/7 throughout the Ramadan season.

Looking at our growth in 2025, this year we are strengthening our presence across Southeast Asia.Following our expansion...
05/02/2026

Looking at our growth in 2025, this year we are strengthening our presence across Southeast Asia.

Following our expansion into Malaysia and Singapore, Qiscus continued to grow alongside businesses in the region, with particularly encouraging progress in Malaysia. This reflects the increasing adoption of omnichannel and AI-powered customer engagement.

As we move forward, our focus remains on growing alongside our customers, supporting teams as they manage, automate, and scale customer conversations across channels and markets.

Urgent questions don’t wait for sahur. During Ramadan, customer calls come faster and at unpredictable hours.Make sure y...
02/02/2026

Urgent questions don’t wait for sahur. During Ramadan, customer calls come faster and at unpredictable hours.

Make sure your team is ready, responsive, and fully supported from iftar to sahur. Answer WhatsApp Calls directly from your browser and stay responsive anytime.

Helps your team respond faster and stay productive during Ramadan, Explore WhatsApp Call by Qiscus at link on bio!

Ramadan changes customer behavior in more ways than demand. Engagement happens at different hours, expectations move fas...
30/01/2026

Ramadan changes customer behavior in more ways than demand. Engagement happens at different hours, expectations move faster, and conversations start earlier.

Before sahur, after iftar, late at night, customer intent shifts outside office hours. The real question for businesses is how prepared their engagement is when customers act.

Here is how WhatsApp Business API leading teams prepare their customer journey before Ramadan traffic begins! Explore more at link on story.

Sucor Sekuritas faced high-volume inquiries, while sensitive financial conversations still required accuracy and human j...
27/01/2026

Sucor Sekuritas faced high-volume inquiries, while sensitive financial conversations still required accuracy and human judgment. Replacing humans was never an option.

With AgentLabs as the first responder and seamless handover to human agents, routine questions are handled instantly, so teams can focus on high-value interactions.

The result? +65% of customer conversations now focus on high-value interactions.

Read the full success story at link on story

Address

1 Coleman Street
South Jakarta
12950

Opening Hours

Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 18:00
Friday 10:00 - 18:00

Telephone

+6288213723906

Website

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