Phone Pulse

30/08/2025

Built so you don't miss a business opportunity

Natural conversations
Callers speak in their own words, and your concierge responds with tailored information, making every interaction feel personal and frustration-free.

Automate everyday requests
Automatically book appointments, answer FAQs, share status updates, and more, freeing your team from repetitive calls and reducing the backlog.

Seamless handoffs
When live help is needed, escalate to an agent via Zoom Phone with full context so customers don't have to repeat themselves and agents can resolve issues faster.

After-hours coverage
Be there for customers 24/7, even when your team isn’t. Handle routine requests and answer questions, so no customer is left waiting for help.

Track and improve performance
See why customers are calling, what answers they’re getting, and where you can make changes to create even better experiences.

30/08/2025

Enhance your team's productivity with intelligent phone call summary notes.

Zoom Phone Key Benefits:

• Instant Context Access - Retrieve essential discussion points and decisions from previous calls immediately, eliminating time spent searching through recordings

• Streamlined Follow-up Management - Keep action items and commitments organized and visible, ensuring consistent project progression and accountability

Experience more efficient call management and improved team coordination with automated summary documentation.

https://lnkd.in/eg7ByfBZ

09/09/2024

Come visit us at Stand 41 at the CUMA Credit Union Managers Association Autumn event in the Galway Bay Hotel on the 11th & 12th September.

Since the Spring CUMA event, we have helped several Credit Unions transition their telephony to the Cloud with Zoom Phone, creating a Member's Centre of Excellence.

The ease of transition along with the business benefits make this move to the Cloud seamless and cost effective.

Some key take aways are;
- Unlimited Call Recording storage (at no additional cost)
- Seamlessly delivering Remote/Hybrid working environment
- Powerful Realtime and Historical Analytics
- Business Continuity and GDPR compliance

If your Credit Union is considering such a move, stop by stand 41, we would be delighted to advise you on your journey!

30/05/2024

Blueface customers, instead of just migrating from one legacy private cloud to another, why not consider a more innovative and secure solution: Zoom Phone.
Now is your opportunity to upgrade and seamlessly move to Zoom Phone for Business with Phone Pulse.

Call one of our solution experts who can help on 01 286 3998.
Or email us at [email protected].

In association with Phone Pulse The sudden announcement by Blueface to exit from the Irish market has left many IT trusted advisors seeking a reliable alternative cloud phone system for their clients. Phone Pulse, a Platinum partner for Zoom Phone and Zoom Contact Centre, offers a seamless transitio...

24/04/2024

🎉 Exciting Announcement: PhonePulse Named Zoom's First Platinum Partner in Ireland! 🎉

We are thrilled to share some fantastic news! Phone Pulse has achieved a remarkable milestone by becoming Zoom's inaugural Platinum Partner in Ireland. This prestigious designation not only highlights our commitment to delivering top-tier communication solutions but also underscores our dedication to providing unparalleled service and support to our valued clients.

As a trusted leader in the telecommunications industry, Phone Pulse has consistently strived to enhance collaboration and connectivity for businesses across Ireland. Our partnership with Zoom, a globally renowned platform for video conferencing and virtual communication, marks a significant step forward in our mission to empower organisations with innovative tools and technologies.

As Phone Pulse embarks on this exciting journey with Zoom, we look forward to delivering exceptional value, innovation, and service excellence to business across Ireland.

01/02/2024

Spring is Here!

If you are considering changing your Phone System this year and want to incorporate some new features or make some savings - Phone Pulse would love to have a chat with you!

View our website www.phonepulse.ie or call us on 01 286 3998

09/01/2024

The New Year is Here!

If you are considering changing your Phone System this year and want to incorporate some new features or make some savings - Phone Pulse would love to have a chat with you!

View our website www.phonepulse.ie or call us on 01 286 3998

26/08/2022

Phone Pulse in partnership with Zoom is delighted to sponsor the PGA Pro-Am competition at Millicent Golf Club on 8th-9th of September 2022.

As the first Zoom Phone reseller partner In Ireland, Phone Pulse saw this as an excellent opportunity to support this historical event in conjunction with the launch of their Zoom Phone offering in Ireland.

24/08/2022

We recently made history with Zoom by being their first EMEA Channel Partner to market that secured a Zoom Phone deal through their new reseller model.

“Zoom Phone is the perfect complement to any business operating in a hybrid working video-first environment. Simply add Zoom Phone to the same Zoom application used for virtual Meetings, Zoom Rooms, Webinars and Events. It is as simple as that.” - David Lang, Sales Director of Phone Pulse.

David & Michael were delighted to have attended the inaugural Zoom Partner Conference at Lords Cricket Club in London. Winning “Rising Star” award at the event was great recognition for our success to date and a nice way to close out the event. A big “Thank You” to Zuleika Philips and team at Zoom for an excellent event.