Amiba

The Amiba cloud-based unified communications platform for the SME market includes contact centre.

20/03/2026

An AI voice agent opens Salesforce tickets, reducing the heat on human agents on an overflowing support line. The AI agent answers calls and converses naturally with the cusotmer to establish the nature of the issue.
The agent locates the Salesforce account and generates a ticket against the caller's account.
If the account cannot be identified in Salesforce, the AI agent sends an Instant Message or an email to the human support team with the information on the issue and the customer contact details.

08/01/2026

Virtual Hold/Queuing avoids frustration on the customer journey.
A callback from a contact center queue lets customers skip waiting on hold by requesting an automatic return call when an agent is free, saving their place in line.
This feature boosts satisfaction by reducing wait times, lowers call abandonment rates, and improves efficiency by smoothing call volume.
The automated attendant offers the option during long waits.
Call centers use it to manage peak demand, improve agent productivity, and offer flexibility, connecting the customer back to the front of the queue when their turn comes.

22/12/2025

Dark Mode in the bleak mid-Winter, clear as Liquid Glass, simple as a ring, gives iPhone app users a lift.

07/10/2025

The new user portal and floating webphone simplify voice and video call management as well as chat. Favorites and groups may be pinned to the side panel. Voice mail welcome message and automated attendant messages are easily updated using voice or text. See your AI-powered call transcripts and summaries and sentiment analysis.

01/08/2025

AI-powered call summary and sentiment analysis contribute to training, automation and agent effectiveness in a contact centre environment, in particular.

This video overviews the call transcription, summary and sentiment analysis on Amiba Cloud. The video also covers AI Copilot integration and AI-assist for the messaging agent, as well as a fully automated AI-powered out-of-hours messaging agent..

20/05/2025

Elaborate chat bots, with AI options for Chat GPT and CoPilot, accommodate more satisfactory customer journeys on the website.Social media channels can easily be added. Chek out our wevbsite for details: https://www.amibacom.com/chat-bots/

13/01/2025

Video has simple steps to keep customers informed about availability leading up to all holidays, on the top communications platform, without having to change call flows.

30/05/2024

Organizational units and Profiles added to the UCaaS platform:
Organizational units facilitate systems with up to 5,000 users over different locations.
The system can have multiple Profiles which can be used to group together various system features.

17/02/2023

Magnet + gives Saint Canice's Credit Union the digital transformation edge with Magnet Cloud contact centre.

08/12/2021

Dubline in top 100 for Innovation race: report by Algemeen Dagblad, the leading Dutch newspaper:

Handig! Eén mobieltje, maar wel twee telefoonnummers
Dubline in de race voor Innovatie Top 100
Met twee nummers bellen vanaf één toestel, dus nooit meer met
een werk- én privétoestel op pad. Wat het Alphense Dubline
bedacht, is niet zomaar wat. Het bedrijf dingt naar een plek in de
KVK Innovatie Top 100.
MEREL KLIJZING

14/10/2021

Great to be back meeting customers face-to-face at IT Partners 2021 in Paris, with Komu/Lafitel.

Address

MDS Gateways Building, Clonshaugh Business And Technology Park
Dublin
D17AK77

Website

http://www.amibacom.com/

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