24/10/2019
- Provide excellent, easy-to-understand support via our various support channels
- Identify potential technical issues and report same to our product team
- Communicate resolution of issues clearly and effectively to clients
- Contribute to our knowledge base and take your own initiative in respect of articles and saved replies
- Build positive working relationships with our diverse customer base
- Identify and take ownership of problems or issues within a customer and work with the customer to mitigate or resolve them
- Demonstrate product capability and functionality
- Work with our customers and our product management team to identify new features that will make our product more valuable to our customers
- Maintain customer and update details in our CRM