Pingawork.com

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PINGAWORK LIMITEDADMINISTRATIVE OFFICEDublin 4 Ballsbridge , Alexandra House, The Sweepstakes, Ballsbridge, Dublin, 4 IR...
21/01/2014

PINGAWORK LIMITED

ADMINISTRATIVE OFFICE

Dublin 4 Ballsbridge , Alexandra House,
The Sweepstakes, Ballsbridge, Dublin, 4 IRELAND

+35 314880145

PINGAWORK LIMITEDREGISTERED OFFICELondon convent garden90 Long Acre, Covent Garden, London, WC2E 9RZ+44 2035193245
21/01/2014

PINGAWORK LIMITED

REGISTERED OFFICE

London convent garden
90 Long Acre, Covent Garden, London, WC2E 9RZ

+44 2035193245

“Most importantly, eModeration treats our community as if it were their own. They are as dedicated to our project as any...
18/01/2014

“Most importantly, eModeration treats our community as if it were their own. They are as dedicated to our project as any member of our team and are a delight to work with” (A & E Networks) . PINGAWORK..

18/01/2014

Who Works on your Project

Our multilingual moderators are based all around the world and are trained and supervised by Project Team Leaders and our UK and US Production Directors. All staff are regularly police checked, and staff working on children’s projects are interviewed face-to-face. The teams are assigned uniquely to a client based on experience and aptitude towards the project.

18/01/2014

Why Moderation tools do we use ?

We are completely platform neutral and we will work with whatever our clients provide to moderated their UGC. That being said, there are some platforms and filters we can recommend and have helped to develop, so we know they’re good! We’ll give the benefit of our expertise, moderator feedback on your chosen solution, and help you with any technical issues as far as we can. While filters, including intelligent filters, are very important to help us do our jobs, they will never take the place of human eyes and experience.

Reporting

You’ll get regular comprehensive reports to keep you informed of what we are moderating and why; we’ll tell you what your community are saying and advise you if you need more or fewer hours. We’ll be there to react to changes, scaling up or down quickly to cope with the situation.

18/01/2014

Why Moderate ?

BRAND PROTECTION.

Brands are engaging with their consumers across social networks, micro-sites, live chat pages, outdoor billboards, blogs, forums and more. Engagement is great – but it’s a fact that all user created content – whether text, audio, images or video – carries a potential risk to the brand it is associated with. It could contain:
1. Defamatory or libellous material
2. Breach of copyright
3. Obscene content or abusive or intimidating comments
4. Child abuse or safety issues
5. Spam, or off-topic comments
Our highly trained, dedicated teams of moderators are there 24/7 to offer brand protection and give your online audience a better experience, free from spam, flame wars or unsuitable user generated content. We work with you to escalate issues either to your internal divisions (PR or customer service for example) or to the appropriate legal authorities.

18/01/2014

How Do We Moderate ?

Depending on your needs

we may pre, post, or reactively moderate user generated content. Online moderating isn’t all about deleting swear words either (although we do a lot of that!). Our multilingual moderators, who are familiar with the cultural nuances of territories they are working in, also strive to improve the experience for the users: guiding and encouraging them to participate, warning to follow community guidelines and helping contributors to revise postings where appropriate. We’ll monitor your communities and feed back any issues.

18/01/2014

Hey there!

ANY PLATFORMS OR MEDIA POSSIBLE.

We regularly monitor and moderate user generated content on all social networks (Facebook, Twitter, Google+, YouTube and Pinterest) news media, advertising campaigns and forums. Our online moderators judge competitions, triage live Twitter feeds, moderate audio, video, text and images. We use technology and tools to help us, but our moderators are all highly trained humans, with a deep cultural understanding of the projects they are working on.

18/01/2014

Solution for Enterprises...

Large proven moderation teams with ‘lift and shift’ project approach would just give enterprises an added advantage along with outsourcing cost benefits. Delivery management team ensures that every plan is in place and all gaps plugged during the inception. Needless to say, our solutions have QA resource complimentary. Services include • User Acceptance testing
• Research based content moderation
• Dedicated Teams & Relationship Managers
• Customized pricing model
• Trend Analysis and MIS
• Scam moderation

18/01/2014

When You Grow Mid sized...

As you grow into a midsized organization, you realize that your needs suddenly changed and you need additional help with your existing process. Our dedicated moderation team can quickly get into action within 24 hours and be productive. • Moderation tool design
• Application testing
• User generated content moderation
• Dedicated Teams with 24 hour escalation matrix
• Multiple pricing models to suite your budget
• Trend Analysis and MIS
• Scalable solution based on your demand
• Aggressive SLAs

18/01/2014

Solutions for Start-ups...

When you are a star-up with a successful plan, all you need a little support from someone who is a veteran and can guide you on every step. Our start-up content moderation solution is designed exactly for the same objective. It includes • Moderation tool design & Consultation
• Application testing
• User generated content moderation
• Dedicated relationship manager
• Dedicated or shared resource pool
• Trend Analysis and MIS
• Multiple pricing models to suite your budget
• Special Start-up Bouquet

Address

PINGAWORK Alexandra House, The Sweepstakes, Ballsbridge
Dublin
4

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