Scorebuddy

Scorebuddy Scorebuddy is a web-based staff quality and monitoring tool that is easy to use, scale and integrate.

It's ideal for monitoring customer service in areas such as call centre agent performance.

24/02/2026

Join us live at CCW Berlin

Patrick Gillespie is at the Scorebuddy booth in Hall 3, Booth A25 he’d love to see you there!

Stop by for a free demo, a quick chat about smarter QA, or just to say hello. 👋

Let’s talk about how you can elevate performance and unlock your team’s full potential.

📍 Hall 3 | Booth A25

See you at CCW Berlin!

12/01/2026

🎉 Celebrating our January birthdays

We’re kicking off the year by celebrating Darragh Costello, Harry McIntyre, Lauren Thornton, Philip Bourke and Payam Taheri.

It’s a busy month for cake here at Scorebuddy! 🎂

19/12/2025

🎄 What’s inside the Scorebuddy Advent Calendar?

A little quality.
A lot of insight.
And better customer experiences all year round.

From all of us at Scorebuddy, Happy Christmas 🎁
Thank you to our customers, partners, and community for being part of our journey this year.

Here’s to unwrapping even more quality in 2026 🚀

03/12/2025

Scorebuddy Named G2 Leader in Contact Center QA for Winter 2026 🎉

We’re proud to share that Scorebuddy has once again been named a Leader in G2’s Winter 2026 Grid® Report for Contact Center Quality Assurance, marking over 3 years running as a top-rated platform in QA excellence.

This recognition means even more because it’s powered by real customer reviews. Every day, contact centres around the world use Scorebuddy to modernise QA, connect quality performance to business outcomes, and turn customer conversations into actionable insights.

A huge thank you to our customers for trusting us and sharing your feedback. We’re excited to keep innovating alongside you.

12/11/2025

No more trust issues. This is the accuracy breakthrough that AutoQA needed: AI Knowledge. 💡

AI can automate your contact center quality assurance, but it doesn’t know your products, processes, or compliance standards.

Until now.

With Scorebuddy’s AI Knowledge—the first of its kind from a specialist QA platform—you can power AI Auto Scoring using your own knowledge base.

Teach Scorebuddy’s AI everything your human evaluators already know, from internal policies to product guides, for consistent, accurate QA at scale.

“AI Knowledge is the solution to replicating the institutional expertise that human evaluators bring to QA. We’re proud to lead the industry into a new era of intelligent automation.” - Derek Corcoran, CEO & Founder, Scorebuddy

This is the new standard for AutoQA: Automation at scale and total confidence in the results.

See how AI Knowledge works, and how it delivers 90%+ AI accuracy for QA teams.

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We’re heading to CCExpo London! 🇬🇧The Scorebuddy team will be exhibiting at CCExpo, ExCeL London, on 19–20 November — fi...
10/11/2025

We’re heading to CCExpo London! 🇬🇧

The Scorebuddy team will be exhibiting at CCExpo, ExCeL London, on 19–20 November — find us at booth .

Come chat with us about AI Auto Scoring, CX Intelligence, and Integrated Coaching — and see how Scorebuddy is helping contact centres deliver smarter, more human customer experiences.

See you there! 👋

Sara Lhasbellaoui, David Magee, and Claire O'Rourke from Scorebuddy were at the Intercom Pioneer event in New York last ...
16/10/2025

Sara Lhasbellaoui, David Magee, and Claire O'Rourke from Scorebuddy were at the Intercom Pioneer event in New York last week! 🎉

It was fantastic chatting all things customer experience, quality assurance, and contact center success with so many of you.

06/10/2025

✅ Big milestone achieved!

We’re proud to share that Scorebuddy has successfully completed its SOC 2 Type I audit.

This independent validation highlights our commitment to the highest standards of security, availability, and confidentiality—giving our customers even greater confidence in the way we protect their data.

This is just one step in our ongoing journey to build trust and transparency into everything we do.

⚽ Big news from Team Scorebuddy!Yesterday, we took part in the Business Fives Ltd Fives charity 5-a-side tournament and ...
17/09/2025

⚽ Big news from Team Scorebuddy!

Yesterday, we took part in the Business Fives Ltd Fives charity 5-a-side tournament and are delighted to share that we won the award for raising the most funds for charity. 🎉

Our chosen charity was the The Kevin Bell Repatriation Trust, an incredible organisation that provides vital support to families during the most difficult of times.

A huge well done to the lads who represented us on the pitch and to everyone who supported the cause — this win means so much more off the field. 💙

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09/09/2025

The Fall 2025 edition of the G2 Grid® Report has, once again, ranked Scorebuddy as a leader in contact center quality assurance.

This recognition marks 14 consecutive quarters and a total of 3+ years as a top-ranked call center QA software according to the industry's leading review platform.

We’ve secured 26 badges in a range of categories, as well as recognition as one of the best reviewed QA tools across enterprise, mid-market, and small business segments.

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08/09/2025

From supporting our customers to building the features they use every day 💻✨

Adam Gibson’s journey at Scorebuddy started in Customer Success, but with a background in computer science, he had his sights set on development.

Today, he’s thriving as a Junior Software Developer — proving that career growth isn’t always a straight line, and the best moves are often the ones that bring your passions and skills together.

Address

151/156, The Masonry, Thomas Street, The Liberties
Dublin
D08PY5E

Telephone

+35314100729

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