QMS Software

QMS Software QMS Software is an international supplier of customer service software with more than 25 years experience and hundreds of customers worldwide.

The Ulysses Customer Service Platform assists organisations manage the customer interaction process. Ulysses is renowned for its versatility and intelligence. Ulysses customers report that it is flexible and easy to use. Customer feedback also maintains that the speed of response and resolution of issues is significantly helped by the consolidated view of customer queries. Ulysses is an affordable, scalable and customisable enterprise-level solution.

16/02/2016

Our Malaysian office in Kuala Lumpur has a new telephone number. You can now contact us on +60 3 5612 7958. You can also contact our support team at [email protected], you can send us a tweet or you can post to our Facebook wall to log a Ticket with our support team.

Contact us today to see how Ulysses can help you manage your Customer Service
05/06/2015

Contact us today to see how Ulysses can help you manage your Customer Service

I recently read an interesting story about a technological glitch at Starbucks that made it impossible for the point of sale registers to work.

03/06/2015

Contact us today to find out how Ulysses can help you with Customer Service.

Take the stress away from your Customer Service Agents, book a Ulysses demo today to find out how we can help!!
03/06/2015

Take the stress away from your Customer Service Agents, book a Ulysses demo today to find out how we can help!!

Customer Experience will be impacted if contact center leaders don’t prioritize their agents

Stuart Anderson, our International Services Director was working from our Malaysian office recently and set some of our ...
20/02/2015

Stuart Anderson, our International Services Director was working from our Malaysian office recently and set some of our Malaysian staff an apprentice style challenge . How many items could each staff member bring back to the office with RM5 to spend. Well done to Davis who managed to buy 15 items. Please note, no staff were 'Fired' at the end of the challenge :-)

25/03/2013

RT : Never be defensive with a customer.Never hide behind a counter or desk.Never make excuses,only amateurs do that stuff.

Complaining Customers: An Opportunity Not a Threat! http://ow.ly/jcOPY
20/03/2013

Complaining Customers: An Opportunity Not a Threat!
http://ow.ly/jcOPY

Handling complaints in a positive way is often pleasantly surprising to customers - a surprise they often share with their friends. Of course the...

17/03/2013

Call Center Tips you Can’t Afford to Ignore

Enter Now and Discover The Following Call Center Tips You Can't Afford to Ignore and Can Easily Implement

Purposeful Customer Service
13/03/2013

Purposeful Customer Service

I recently posed the following question to a group of business owners: How do you ensure a great customer service experience for your customers?

Address

Brook House, Corrig Avenue
Dun Laoghaire
CODUBLIN

Telephone

+35316854830

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