Wren Data Limited

11/04/2018

We are looking forward to packing our bags for CX18! We're thrilled to be the Irish Partner of choice for Genesys.
CX18 is on May 1-4 in Nashville. See y’all in Music City!

Spend four days with partners, peers, experts and visionaries exploring changing customer behavior and technology that's transforming customer experience.

04/04/2018

Our new fleet. Don't they look fantastic Genesys

01/03/2018

Our partner Genesys acquired Altocloud . Great news...

01/03/2018

Congratulations on the new website Voxpro

19/02/2018

Learn why Genesys has been positioned as a leader in O**m Decision Matrix: Selecting a Multichannel Cloud Contact Center who has solutions for businesses of all sizes and in all industries around the world. http://gsys.co/aSHa30hd1Fp

14/02/2018

[News] Genesys Expands Voice Options Around the Globe. Companies can now deploy a 100% cloud solution with a preferred carrier or leverage the simplicity of PureCloud Voice in 20+ new markets by end of year

Companies can now deploy a 100 percent cloud solution with a preferred carrier or leverage the simplicity of PureCloud Voice in 20+ new markets by end of year

29/01/2018

Why not compare cloud contact center solutions based on the strength of their technology platforms. We are excited that our Gold partner Genesys is named a leader by O**m!

Genesys ranked a leader with the biggest market impact in the O**m Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution, 2017-18.

17/01/2018

The stakes have never been higher when it comes to getting the customer experience right. While Genesys ( Our partner) continues to introduce and deliver world-class solutions that meet and exceed rising customer expectations, we understand that there can be obstacles to moving forward. Cost and the complexity of deploying a new CX solution are among the top concerns that hold some businesses back from being able to offer the connected, personalized experience that builds customer loyalty and drives greater business results.

Let us at Wren Data help you take your next steps into best in class CX solution that suits your needs and more importantly your customers needs.

Wren Data

11/01/2018

http://blog.genesys.com/difference-between-customer-service-and-customer-experience/?utm_source=social&utm_medium=twitter&utm_campaign=blog&hootPostID=b3a534fd87ddc8a800c6c031e880e588

Many businesses design their processes around the idea that “all things customer” are solved or created in customer service. This lingering misperception of customer engagement is an outdated way of thinking, and it’s one of the reasons why efforts to improve the overall customer experience fa...

05/01/2018

Great read. let us help you to engage with your customers.

Your customers are connected and using multiple devices – laptop, tablet, smartphone – to engage with your brand and customer service. This means you need to deliver seamless experiences across email, social, mobile, web, SMS and voice, on any device. In addition, the next generation of consumer...

04/01/2018

http://www.genesys.com/about/webinars/all-cloud-contact-center-software-is-not-created-equal?utm_medium=social&utm_source=twitter&utm_campaign=4/18_All_Cloud_Contact_Center_Software_Is_Not_Created_Equal&hootPostID=7b6c1b39ae74835f14b194fd09fd7c8a