Get fast, simple, online response and service solutions for their employees’ daily needs. MMM is an organizational portal enabling companies to provide and get fast, simple, online response and service solutions for their employees’ daily needs. Manage company assets, and other needs online, literally from anywhere around the globe in real-time, keeping company employees, suppliers, 3rd parties an
d anyone involved in the process of providing and receiving services well connected and in the know. Service requests can be opened, viewed and updated online showing the status of each request until it’s closed. MMM provides admin / service providers with the capability to:
• Access, manage and communicate remotely on all help desk issues
• Create, forward, assign, change status, follow-up and close service tickets online
• Manage and monitor different calls from individuals, teams, departments on all levels
• View requests, customers, contacts and other information in a simple and fast way
• Receive updated online charts and reports by various levels and categories of service requests
MMM provides users with the unique ability to:
• Create and follow-up on service request in a few clicks
• Get real-time access and updates on the status of their service request
• Receive service request updates by sms directly to mobile device
• View all open and closed service requests
• Provide service feedback online
• Multi lingual
• Offers predefined request and responses to shorten input time
• Take and attach a photo to any service ticket
