DeepCoding

DeepCoding Deepcoding’s mission is to empower ITSM leaders with intelligent and autonomous capabilities that

13/08/2021

When you shift left by autonomously optimizing ticket handling...

If you have millions of DATA points you simply can't connect the dots through people. Enter the Robots!
09/08/2021

If you have millions of DATA points you simply can't connect the dots through people. Enter the Robots!

Life before Deepcoding be like:
06/08/2021

Life before Deepcoding be like:

Just because you’ve deployed a chat bot or some RPA doesn’t mean you’ve deployed AI. Chances are you’ve deployed a solut...
04/08/2021

Just because you’ve deployed a chat bot or some RPA doesn’t mean you’ve deployed AI. Chances are you’ve deployed a solution that is simply a reflection of your own knowledge. It can’t learn, can’t adapt and it can’t connect the dots.

Some people think that the future of IT Service Desk strategy is just about reducing ticketing volumes and CSAT improvem...
02/08/2021

Some people think that the future of IT Service Desk strategy is just about reducing ticketing volumes and CSAT improvement. We don’t disagree! But what about also bringing some innovation to focus on customer journeys through your business operations. Find out where your bottlenecks are, your sticky points and where your customers are most frustrated.

Are you taking advantage of intelligent technology solutions to delight your customers?
Check out 5 Key questions for digital technologies deployment on IT Service Desk

What customers really want from their MSP?While most MSPs claim to have adopted some sort of AI tool, they are often con...
30/07/2021

What customers really want from their MSP?

While most MSPs claim to have adopted some sort of AI tool, they are often confusing rules-based tools such as chat and voice bots without true AI powered by machine learning. In fact, very few MSPs have deployed a true AI tool.

A real AI tool will reduce ticket volumes, resolve problems more quickly, decrease total cost of ownership (TCO), improve the customer experience, and get smarter (become more effective) over time, all without human intervention.

28/07/2021

“If you can’t measure it, you can’t manage it”.

What do you think?

How do you measure incident transitions between individuals and groups? How do you identify your Ping-Pongs and ticket hops? Join us for a personalised 1:1 session and learn how to reduce incidents transitions, ping-pongs and ticket hops 👉🏻

26/07/2021

We are delighted to introduce Idan P***o, our new ETL / BI developer. We are excited to have Idan join our team as we continue our mission in helping organizations around the world optimize their IT services autonomously. Join us in welcoming Idan to our team!

23/07/2021

When you finally get 360° visibility on your ITSM operation.

21/07/2021

Folks, let us introduce you to Aliza Bleier.
Aliza is an exceptionally talented person who joined us this month as Head of Customer Onboarding at Deepcoding. Aliza brings with her a wealth of ITSM knowledge! She is results-oriented, communicative and a big-picture thinker with tremendous attention to detail and she is here to help our customers achieve their goals!

Drop a welcome message !

One of the primary cause-and-effect relationships in the service desk is between agent job satisfaction and agent turnov...
19/07/2021

One of the primary cause-and-effect relationships in the service desk is between agent job satisfaction and agent turnover: high job satisfaction is strongly correlated with low agent turnover rates and vice versa. The reasons for this are fairly obvious. When agents are satisfied with their work-life, they tend to stay put. When they are unhappy at work, they are more likely to leave. It is important to note, however, that turnover can be controlled by proactively managing agent job satisfaction.

Check out the following 3 key drivers of job satisfaction that will help you ensure high job satisfaction, and hence low agent turnover.

Have more tips? Drop a comment below

16/07/2021

And Relax…
DeepCoding has just helped you reduces ticket volume by 30%

Address

Ehad Haam 9, Shalom Tower, West Building, Floor 1
Tel Aviv
6525101

Website

Alerts

Be the first to know and let us send you an email when DeepCoding posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category