10/05/2021
According to the Major Incident Management professional body, the objective of management is not only to restore normal service operation, as quickly as possible. It is also about doing this while maintaining stakeholder confidence.
At Exigence, we wholeheartedly agree. This is why we put so much research and effort into empowering incident responders with the tools that drive transparency, and real-time reporting and communications. What else do you think should be the objective of major incident management? https://bit.ly/3xZRQgv
The objective of Major Incident Management is to restore normal service operation, as quickly as possible via workaround or permanent fix, whilst maintaining Stakeholder confidence. In the latest version (2020) of MIM®'s, The Global Best Practice in IT Major Incident Management®, stakeholder confi...