Providing the scalability of a messaging Bot with the intelligence, comprehension, and empathy of a human. The potential of messaging and automated conversational interfaces (“bots”) is well understood by now. The main challenge facing large enterprises wishing to adopt this technology is that there is no way to ensure a consistently excellent experience at scale. The intermittent nature of text m
essaging and the massive volumes involved make it nearly impossible for large enterprises to handle messaging with live persons, but it is equally impossible to rely on bots. The breakthrough is Servicefriend’s Hybrid Bot Architecture - an approach that offers enterprises the scalability of a bot with the intelligence, comprehension, and empathy of a human.
