Service007

09/07/2014

http://service007.com/loyalty-privilege.html - We understand that all processes and procedures in a company are designed to serve and assist most customers. But as always, there remains a gap. Some customers based on their preferences, geographical peculiarities and circumstances may feel that an organization has not been able to meet their demands.

Service007 offers Customer Relationship Management Software for managing your sales, marketing, track and organize leads, customer support, and inventory in a single system.

08/07/2014

Outbound Call Centers

Making sales calls is now easy with our outbound service. We keep in touch with your customers, inform them of product upgrades and due payments, make periodic AMC calls, run seasonal campaigns and many more.
Contact us at http://service007.com/contactcenter-bpo.html to find out more.

08/07/2014

Inbound Call Centers

For organizations who wish to answer queries and complaints, our toll-free inbound service provides relevant solutions on their behalf, to the satisfaction of your customers.
Contact us at http://service007.com/contactcenter-bpo.html to find out more.

07/07/2014

Call Center Management –
In this module, you can capture the complaints of your customers. If the basic details of the customers are pre-existing in the database, then all you need to do is to just collect the complaint and register it in the CRM. Each complaint is assigned a unique complaint number (RMN) which can be used to retrieve the details of the complaint in the future. The customer’s exact verbatim and the subsequent follow-up process are also captured in the CRM.
Reach out to us at http://service007.com/crm.html

07/07/2014

Remote Help Management –
Using Service 007 CRM, you can resolve specific issues over the phone along with monitoring performance of Remote Service Centers without much effort. The Remote Service Centers’ sales, service, inventory, number of sales made, services attended, performance of the technicians and many such parameters can be monitored efficiently. This is highly useful as it reduces cost and helps in organization decision-making.
Reach out to us at http://service007.com/crm.html

07/07/2014

SMS Management -
The SMS Management Solution supports automated SMS features, helping you tend to customers requests, queries and complaints quickly. Customers concerns are registered and an automated SMS is sent to the relevant service agent, ensuring necessary action is taken in less time. The module also has SMS blaster feature giving you an option to send bulk SMS to any number of target customers simultaneously.
Reach out to us at http://service007.com/crm.html

24/06/2014

Reporting Management -
Service 007 has a highly effective reporting feature, which enables you to retrieve almost any kind of report from the system. You can also set the reporting requirements. The reports can be customized to such an extent that the user gets minute-by-minute status of customer complaints. You can get reports such as Regular Reports, Master Reports, EM Reports, Call Out Reports, STS Reports and etc.
Reach out to us at http://service007.com/crm.html

24/06/2014

Global Admin Control Management –
Besides all the above modules, Service007 provides an excellent admin module. Some of the features of this module are listed below:
User control
Service Network control
Geography Control
Escalation Control
Customer Master
Equipment Master
Warranty / AMC control
Work Flow
Reporting control
Product Control
Contact us at http://service007.com/crm.html to find out more.

24/06/2014

Dashboard Management -
Service 007 has an ever present dashboard. The dashboard will remain with the user (Contact Centers / ASP / Branch / Admin), keep a track of SLA, actionable items, and keep the user updated periodically.
Reach out to us at http://service007.com/crm.html

21/06/2014

Breakdown Report Management –
Service 007 CRM has a very powerful reporting feature. Almost any kind of report is possible in the system. The CRM captures details such as fault area, rectification action, spares if any and root cause.
Contact us at http://service007.com/crm.html to find out more.

21/06/2014

Assignment Management –
When a ticket is registered, the CRM automatically allocates the call to the particular technician / service team according to skill, area and availability. When there are no service agents or more than one assigned service agents available, allotment is manually possible. The CRM sends an automated SMS to the technician’s mobile clearly stating the ticket details including the caller name, type of complaint, location and their mobile number.
Reach out to us at http://service007.com/crm.html

21/06/2014

Branch Management –
In order to ensure that the right ticket is routed to the right service agent, creating unique geographical units for each agent is necessary. Using the Branch Management module, you can create a service dealer and assign specific skill group and geographical area to its agent(s). Another unique feature in Service 007 is that you can assign multiple skills to a service agent and multiple service agents to the same service area. You can also prioritize allocation of service agent based on preferences.
Contact us at http://service007.com/crm.html to find out more.