29/10/2012
The Alephix team has been out and about in Alephix for last few weeks, re-engineering tools for customer interactions and enhancing effectiveness of each interaction.
We are excited to launch integrated web phone feature. Any one from any part of the world can now talk to Alephix technical or sales expert directly just with few clicks that too with no call cost*. Simply connect your laptop or mobile device to internet, type www.alephix.com on browser, select the “click-to-call” link, click on “web call” button, follow the Interactive Voice Response, you are there with our expert on voice call.
The excitement never stops here…We are also launching internally developed smart chat feature. Not just another live chat tool. Our smart search feature will recognize the keyword that any one enter in the “initial question field” and intelligent routing mechanism based on business rules will connect you to right technical or sales expert. No more chat transfer agent, no wait time-get instant access to our experts and we assure first time resolution. Click on the “live chat” link at Alephix website to connect with us.
Experience the bigger, better and smarter ways to connect with us because, At Alephix, we value each interaction!!!!!
*3G/Internet charge may apply based on amount of data transfer. The web call feature may not work in countries like UAE, OMAN, Kuwait etc where Voice over IP is legally prohibited.
