Customer360

08/08/2016

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26/11/2015

Is good employee experience over rated? Why do some companies stress so much on the importance of creating employee happiness? Because employees are a company’s greatest asset. The success and excellence of every business depends on the happiness of its employees. A job should be such that it…

25/11/2015

A remarkable customer service system is vital for a company’s growth and understandably so. A negative customer experience will never work in a company’s favour. But, a positive response by the company’s customer service can balance the odds, and change the customer’s opinion. For that to happen it…

24/11/2015

Customers are extremely important to any business. They contribute the most towards the growth of a business. To attract customers to the brand, a company has to make use of all the available resources. Businesses today are making the most of new technological developments to engage with their…

23/11/2015

A company witnesses development at various stages. The ones that have been most commonly are the initiation stage, the growing stage, the boom/decline. At the end of these stages, the company either establishes itself in the market and creates an identity for itself, or is disappears into oblivion,…

20/11/2015

Not every product or service of a company will go down well with all its customers. A company has to be ready to face both appreciation and criticism. Especially the criticism, since it can range from mild to aggressive. You will come across customers who will politely, point out your faults as…

19/11/2015

In the present time, customer service has become an inseparable part of every business. In order to improve customer relations, it is necessary to have a systematized and well-defined workflow for the customer service team. With the help of a good customer relationship management (CRM) tool,…

18/11/2015

Frustrated about the low readership on your blog? Is your blog attracting attention only from a particular set of individuals or region? Here is a quick guide as to how you can drive global traffic to your blog and attract the audience that you are targeting. Write more Ensure that your blog is…

12/11/2015

In simple terms, customer churn refers to the loss of customers. There are several reasons that can lead to a decrease in the customer base. One of the most common factors responsible for customer loss is that the customers get dissatisfied with the company and their services. Low quality products…

11/11/2015

An increasing number of companies are using social media as their launching pad. The amount of reach that social media sites have garnered in the last few years is commendable. This expands the potential that social media holds for the success of your business. But just like everything else, using…

10/11/2015

No company can exist without the support of its customers. Good customer experiences are an integral part of every successful business. In order to improve the customer service process and enhance customer relations, a business must continually evaluate its customer engagement approaches and…

09/11/2015

The role of a customer service team can be really tough. Attending to multiple customer queries every day without losing your cool is no easy feat. After a point of time, most of the queries and complaints will no longer be new. Providing the same solution over and over again can be boring and…