Admiric Solutions

16/06/2013

Overall salary hike to be 12% this year: TeamLease Study

It is good news for jobseekers as the hiring activity is likely to see an uptrend in the coming months and salaries are expected to rise 12 per cent across industries and functions this year, says staffing services major TeamLease.

According to the TeamLease's Salary Primer for 2013, hiring will increase going forward and salaries too will see an upward movement across most industries.

The study that covered staff working across 318 different job profiles, 15 industries and 8 functional domains in 9 major locations in India said, hiring has registered 11 per cent growth, and salaries are likely to witness 12 per cent increase across industries and functions.

"The headwinds of global change, blowing hot and cold have only so much as reshaped the contours of the Indian labour markets for the better," TeamLease Services Sr. V-P & Co-founder Sangeeta Lala said.

The study further noted that with companies striking a balance between skills and increment, attrition rate also has been brought under control, emphasising a buoyant and mature job market. Moreover, the gap between permanent salaries and temporary salaries is now negligible.

As many as 11 out of 15 industries are doing well to grow longevity of their staff, which in turn is containing attrition. The remaining four - agriculture and agrochemicals, BFSI, BPO and IT enabled services and FMCD - are characterised by profiles that attrite regardless of increment dole outs.

On both salary and increment payouts, specialisation is a clear winner. Niche, and high-skilled profiles such as network architect, SAP developer/ consultant and project lead are in greater demand than the generalised and traditionally well-paid profiles such as IT executive / IT manager and accountant, it says.

"Salaries continue to rise - more for the deserving, employers are aggressively acquiring and rewarding the right skills and capabilities, talent migration is shaped by career enrichment opportunity as much as it is by market forces, and equity has prevailed," Lala added.

In terms of salary growth rates, Mumbai and Delhi have trounced Bangalore. Meanwhile, Pune curried favour with substantial salary payouts to niche profiles such as SAP Developer and specialised domains such as Engineering, the study added.

16/06/2013

Give me 3 years, I will rebuild Infosys: NR Narayana Murthy

The crux of his messaging was that he will reorient the company to focus more sharply on growth, which will mean that Infosys will compete aggressively for deals.

14/06/2013

Indian IT/BPOs Exploits U.S. Mortgage Defaults

Indian IT/BPOs Exploits U.S. Mortgage Defaults - "The trend to move mortgage BPO offshore (mainly India) is accelerating driven by the need to reduce costs...

14/06/2013

Knowledge Partner Drishti-Soft presents in BPO India Forum 2013

The event saw the attendance of dignitaries in the contact center space and was held in Gurgaon on June 7th.

11/06/2013

Andhra Pradesh High Court clears merger of Mahindra Satyam with Tech Mahindra

The Andhra Pradesh High Court on Tuesday(june 11,2013) cleared the decks for the merger of Satyam Computer Services with Tech Mahindra—which will create the fifth-largest Indian information technology firm—after it dismissed petitions against the move.

In total, justice NRL Nageswara Rao dismissed petitions filed by 35 entities, including those from family members of Satyam's founder Ramalinga Raju, two entities owned by engineering and construction firm IL&FS and minority shareholders who had opposed the merger. However, the court said all investigations into the accounting fraud at Satyam would continue.

Stocks of both Satyam and Tech MahindraBSE 2.91 % gained on the news. While Satyam rose 4.17% to Rs 111.05, Tech Mahindra gained 2.91% to Rs 968.20 on the BSE on a day the exchange's benchmark Sensex fell 298 points to 19,143 points.

The Raju family and IL&FS sought a refund of Rs 1,230 crore they claim to have lent Satyam before a crisis hit in January 2009. Raju had on January 7, 2009 confessed to fudging the accounts of Satyam for years to the tune of at least Rs 7,136 crore.

On the other hand, the minority shareholders objected to the merger ratio. They alleged that Mahindra group fixed the swap ratio—two equity shares of Rs 10 each of Tech Mahindra for every 17 shares of Rs 2 each of Satyam—in its favour.

Tech Mahindra, which gained majority control of Satyam through a government mediated auction in April 2009, sought to merge Satyam with it to create a $2.4-billion (about Rs 14,000 crore) entity.

A Satyam spokesperson said the court's decision vindicated the company's faith in the judiciary. "The next step will be to formally conclude the integration process and accelerate our ambitious focus towards becoming a stronger force to reckon with in the IT industry and delight our stakeholders."

Of the three large corporate houses founded by Ramalinga Raju's family, two—Maytas Infrastructure and Maytas Properties—were bought by IL&FS.

An analyst with a Mumbai-based brokerage, who did not wish to be identified, said both Satyam and Tech Mahindra have come out of their bad patches over the past few quarters through certain developments, including the settling of a class action suit with investors and ending uncertainties over ties with key clients like British Telecom.

"The operational synergies of the combined entity coupled with cost rationalisation and better employee utilisation should help it achieve the target of doubling its revenues to some $5 billion (about Rs 29,000 crore) by March 2015."

Satyam and Tech Mahindra had obtained the approvals of most of the stakeholders a year ago, including the stock exchanges, Competition Commission of India and Mumbai High Court, but the merger could not be completed without the AP High Court's approval.

Certain entities, who claimed to be unsecured lenders and minority shareholders, had urged the court to reject the scheme of amalgamation in its current form. They appealed to the court to direct the company to obtain their approval for the scheme and treat the Rs 1,230 crore as liabilities on the balance sheet of the combined entity.

The AP High Court had appointed an independent auditor to scrutinise the restated accounts of Satyam and the merger scheme. The auditor gave a clean chit to the accounts and okayed the merger.

The new management at Satyam had classified the said Rs 1,230 crore as "amounts pending investigation suspense account" on the advice of the Enforcement Directorate, which is probing into the fraud.

A lawyer representing the lenders said they would context the orders of the single judge before the division bench. "We want the Rs 1,230 crore to reflect as liabilities of Satyam and those liabilities should be passed onto Tech Mahindra so that the rights of all the stakeholders, including the creditors are protected," he said.

10/06/2013

Voice BPO growth in India – Are we losing voice?

Raman Roy, widely acknowledged as the pioneer of BPO industry in India sensed the opportunity India provided to western organizations in the outsourcing space. He spearheaded the off shoring strategy of GECIS to India under the banner of Genpact, one of India’s largest BPO firms. The industry grew exponentially as foreign firms rode of Indian’s comfort with English language and bulk of low end work was sent to India. Indian names were Americanized to please their clients in the west. Nikhil became Nick, Saradha became Sara and Kumaran became Kramer. Images of young Indians in their early 20’s with headphones planted on their heads soon became the poster of Indian BPO industry in the late 90’s and early 2000’s.

Meanwhile, in a land far east of India, a country which was a former colony of the United States was slowly but steadily gearing up to sn**ch a piece of the outsourcing pie. With the ready availability of native speakers with a ready American accent, Philippines was all set to challenge India in the voice BPO space. David was ready to take on Goliath. In the last six years, voice contracts to India more than halved. No prizes on guessing who bagged those contracts

Indian BPO industry is now clocking a meager 12% growth now, a far cry from 30-40% growth in the boom years. Indian BPO firms are either passing on low end IT as BPO work or acquiring smaller BPO firms to show double digit growth figures. The trend has reversed.

India’s loss in BPO is Philippines’ gain?
Not really. If one looks closely, Indian firms are actually comfortable setting up offices in cities like Manila to reduce overheads in India. Employee costs in India have risen and the cost of training BPO employees has also hit the roof. That makes India look to Philippines for low cost labour and a ready American tongue. BPO industry has clocked 21% growth in Philippines, much like what India clocked in the boom years. If one looks at mere voice operations, Philippines is already No.1 globally with revenues of $ 5.2 billion in 2012.

India and Philippines – Strange bedfellows?
About 75,000 seats that could have been added to Indian BPO kitty have moved to Philippines, a news report claims. Its understood that US Retailer Target, Australian telecom firm Telstra, Manila-based food and beverages company San Miguel, US-based Aetna Insurance and Canadian carrier Air Canada have moved voice operations to Philippines. The trend of Indian BPO firms setting up centers in Philippines has become the norm today. Though India gains in getting foreign contracts, Indian firms again invest in Philippines, thereby causing unfavourable forex situation for India. Indian BPO firms don’t seem to mind though

The culture factor

“Calls requiring empathy towards the customer are best handled from countries like the Philippines, as they understand the American culture better than Indians,” says Rohit Kapoor, who heads EXL, India’s ninth largest BPO company. EXL has not added many new voice processes in India since 2008, choosing to add most of them in the Philippines.

More than culture, the ready availability and scalability of staff is an inherent advantage of Philippines. Their students are ready to join without much of training. India, on the other hand faces numerous challenges in training their manpower. Given the fast urbanization, manpower costs in India have gone up as well. Also, a friendly government in Philippines means that they score over India in the bureaucracy front as well. Ready availability of skills also add to their advantage. 30% of their graduated are employable compared to 10% in India. Manpower costs go up by about 10% compared to 15-20% in India.

BPO rivals to India

The Global rivals
“It is only if a client asks specifically that its calls be handled out of India that we do so,” says N.V. “Tiger” Tyagarajan, President and CEO of Genpact. It operates in 25 languages, of which only English can be handled in India with a high degree of proficiency.
“Few clients, if any, are served from one location. We are also increasing our onshore activity in the US, some of it due to regulatory and licensing issues,” says Tyagarajan.

Moving up the value chain

While the global BPO industry is seeing consolidation of services, Indian BPO firms have upped the ante in moving up the value chain to take up high end BPO contracts. Analytics is one of them. Indian BPO firms hire medical professionals, chartered accountants, lawyers, financial analysts and also on the lookout to acquire firms that do high end high value work.

Gopinathan Padmanabhan, head of global delivery at MphasiS, owned by Hewlett Packard, says: “I can manage the customer’s infrastructure, the applications, and also the business processes that run on top of the application.”

The transition

Its quite evident that the transition from voice to non voice has happened in a phased manner. From voice operations contributing about 75% of revenues in 2005, numbers have fallen to 20% as we speak.
Instead of panicking over the growth of Philippines as the next voice hub, Indian BPO firms should focus on high end analytics and building platforms for their clients to make quick business decisions. From being just a BPO firm, they should metamorphose themselves to high end analytics firm with voice operations outsourced to countries like Philippines.

What is seen as an ‘Identity crisis’ is actually an opportunity lurking inside for Indian BPO firms. Wish they make the best out of it and come out with flying colours.

10/06/2013

Genpact Q1 net up 21% at $47 million.
About 76.2 per cent of Genpact’s revenues for the quarter came from BPO services.

BPO major Genpact today posted 21.3 percent jump in net profit at $46.7 million for the first quarter ended March 31, 2013.

08/06/2013

Cognizant ranked 12th on Forbes Fast-Tech 25 list,LinkedIn grabs top position

Social networking giant Facebook is ranked second on the list, followed by global IT major Apple at the third place.

08/06/2013

Wanted ! ! ! Wanted ! ! ! Wanted ! ! ! from NELLORE only.

Require 4 professional web designers with more than 1 year experience in the following to work in NELLORE.

Domain name registration to FTP to the server
1.Domain Name registration.
2.Web Hosting .
3.Server Hosting.
4.Email Hosting.
5.Linking Web server Email to the I.P.
6.Web page creation & designing.
7.Web content management
8.FTP the web pages on to the server.

TECHNOLOGY:

* HTML.
*Filezilla.
*Client-server communication architecture.

EXPERIENCE : Minimum 1 year or working experience at least in 3 LIVE PROJECTS.

Additional advantage will be there if you are good at
Java Scripting,PHP,CSS,Joomle(CMS).

08/06/2013

India lost 10 per cent share in global BPO market to China, Brazil in five years

India has lost about 10 per cent share of the global BPO market in the last five years to destinations like China, Philippines and Brazil, raising concerns for the $20-billion Indian BPO industry.

05/06/2013

Sutherland Global opens BPO facility in Tiruchi

Sutherland Global Services has set up a new business process outsourcing (BPO) facility in Tiruchi, which will mainly service clients in the financial services space. According to a press release, the company will hire around 100 people in Tiruchi as part of this expansion over the next 6 to 12 months.

“We are constantly looking at new models, and new geographies in our endeavour to provide the best-in-class integrated BPO service to our global customers. This expansion is part of that,” said Dilip Vellodi, Founder Chairman and CEO, Sutherland Global Services, in a statement.

05/06/2013

RCOM to shift 5,500 call centre staff to third-party business process outsourcing companies

NEW DELHI: Anil Ambani-owned Reliance Communications (RCOM) plans to shift more than 5,500 employees from its call centre functions for post paid, enterprise, international calling and Reliance...