16/02/2022
The greatest trick ever played by a Chatbot was to deceive a human into believing that it was Human! - Phani Marupaka
A is nothing more than a computer program that automates specific tasks, typically by chatting with a user through a conversational interface.
The chatbot industry started growing pre-2019, but when 19 hit the country, its demand increased, improving the user/ customer's experience.
Many brands across industries rely on AI chatbots to provide customer support 24/7, send updates, recommend products, increase sales, and more.
Gartner predicts that, in 2022, 70% of the white-collar workers will be interacting with conversational bots to speed up their work.
To know more about what is 2022 going to look like for chatbots, check this post.