Imagicle Spa

15/06/2026

Are you tracking the right contact center metrics?
Today's platforms can do much more: analyze conversations, measure customer sentiment, spot risks in real time, and detect emerging trends in real time.
Discover the metrics that modern customer service teams are using to improve performance and customer experience.

Read the blog post 👉

Discover the contact center metrics that matter most in modern customer service, from sentiment analysis and real-time monitoring to AI-powered call summaries and keyword alerts.

09/06/2026

Are you with us tomorrow? ▶️

We will be showcasing Imagicle AI Call & Quality Recording, designed to provide organizations with full compliance, improved quality management, and AI-powered insights.
Find all the registration links in the first comment ⬇️

08/06/2026

Modern contact center compliance goes far beyond call recording.
With the rise of AI and advanced analytics, compliance solutions can uncover precious insights, improve agent performance, strengthen quality assurance, and enhance CX.
Discover how to transform contact center compliance into a powerful business tool in our latest guide - Link in the first comment ⬇️

05/06/2026

Every recorded conversation contains oceans of information. But data alone is not enough. ⬇️
In our next workshop, you'll discover how to turn call recordings into actionable insights, improve performance, and make smarter, data-driven decisions.

📢 Join us on June 10-11 as we showcase Imagicle AI-powered Call Recording and explore how it helps organizations ensure compliance, improve quality management, and unlock AI-driven insights.
Links to register are in the first comment!

03/06/2026

is in full swing these days!
But have you stopped by yet? We’re at kiosk SV-34 - come hear more about Imagicle AI-powered integrations for your Cisco Calling platform 🥁

03/06/2026

For small businesses, customer communication is just one of many priorities to manage. And when things get busy, service quality is often one of the first areas to suffer.

That’s why an AI receptionist can make all the difference. It automates customer interactions, delivers consistent responses, and ensures customers receive support 24/7.
Read the full story below ⬇️

02/06/2026

Got any plans for June 24-25?
Commsverse is coming to Weybridge, UK, and the Imagicle team will be there!

Stop by to discover how to supercharge your MS Teams with smart workspaces for agents and supervisors, compliance recording, AI insights and more.
Book an on-site meeting below ⬇️

01/06/2026

The wait is over. Cisco Live is officially open to the public 🥁
Swing by the Solutions Village and visit us at kiosk SV-34 for live demos and a sneak-peek of what’s coming next 🙂
See you around!

01/06/2026

Yes, AI is transforming contact centers. But where should you start?

In this whitepaper, you'll discover why businesses are investing in contact center AI solutions, the key capabilities to consider, and what to look for when choosing the right AI contact center provider.
Download your copy:

Modern contact center AI solutions enable organizations to meet customer expectations by combining automation, omnichannel communication, and intelligent insights into a single platform. But how, why, and through which tools?

29/05/2026

Transforming your calling platform into a complete contact center solution is easier than you think 💡
Watch our latest session on Imagicle AI Contact Center and discover how automation, omnichannel capabilities, and 24/7 availability can truly transform your customer service.
See you in the first comment!