Softphone

10/07/2025

Tired of endless transfers and repeating your story to customer service? 😩 It's time for a change!

Imagine customers getting issues resolved on the first try. ✨ That's First Contact Resolution ( ) and our new blog post shows you how!

Our Smart Connectors are the key! We seamlessly integrate your CRM with Genesys Cloud CTI, giving your agents:

💻 A unified customer view
💥 Instant info with screen pops
📞 Smart routing to the right agent
👋 Automated tasks (less manual work!)

Ready to delight your customers and boost efficiency? Learn how to make every "hello" a success!

➡️ Read our new blog post: https://softphone.uk/elevating-customer-experience-how-smart-connectors-revolutionize-first-contact-resolution/

Discover how Smart Connectors enhance First Contact Resolution by unifying CRM and Genesys data for faster, smarter CX.

21/05/2025

BIG NEWS! 🎉 We just won as "Top Performer in Closed Opportunities" at the Genesys AppFoundry Partner Awards! 🏆

This means we've helped the most businesses boost their with solutions. Huge thanks to our amazing team and partners at Genesys! 🙌 We're so proud to keep delivering results! ✨

22/04/2025

You can trust it – it's Microsoft certified! ✅

Softphone International's Smart Connector for Genesys Cloud ☁️ and Dynamics 365 ⚙️ has undergone rigorous testing, ensuring a secure and reliable integration.

This certification highlights our commitment to providing solutions that empower your agents 💪 with the tools they need to succeed and build lasting trust 🤝 with your customers.

Want the full story? Read our blog post to discover how this integration can transform your contact center: https://softphone.uk/softphone-improves-genesys-and-dynamics-365-integration-with-microsoft-certification/

Tags: 😊 🚀 Alan Lugiai Microsoft Dynamics Microsoft 365

Softphone's Microsoft-certified Smart Connector enhances Genesys & Dynamics 365 integration, boosting efficiency, security, and CX.

18/04/2025

Is your contact center a chaotic mess of long wait times, frustrated agents, and unhappy customers? 😩 Imagine flipping the script! Picture a 25% reduction in handling times, a 30% jump in agent productivity, and 65% of your team resolving issues faster with real-time data! 🤯

Our AI-powered Smart Connectors are the secret weapon you need to bridge the gap between your CRM and Genesys. Empower your agents and transform your customer experience! ✨

Ready to see the magic? Swipe through to learn more and book a demo today! https://softphone.uk/schedule-a-demo/

Alan Lugiai

03/04/2025

📅 2025 is here! Is your contact center ready? Customer expectations are soaring, and outdated systems won't cut it. 🕰️ Dive into the top trends shaping CX: 🤖 AI-powered chatbots, 🔮 predictive analytics, and 🌐 omnichannel experiences.

✨ The future is now – embrace innovation or get left behind!

Learn more about staying ahead of the curve. ➡️ https://www.linkedin.com/pulse/contact-center-trends-shape-cx-2025-softphone-international-ipw2e/?trackingId=Nk5ydWPuSsGbM45b2WoTHA%3D%3D

Genesys Alan Lugiai

31/03/2025

Time's ticking! ⏰ Genesys Engage support ends in 2028. Don't get left behind! 🏃

⬆️ Level up your CX with Genesys Cloud™️ and Smart Connectors. Experience out-of-the-box CRM integration, AI-driven journeys, and more. 🤖

➡️ ☁️ 80% of CX leaders are moving to the cloud – are you next? See the results: higher productivity, better resolution rates, and increased customer retention! ✅

Schedule your demo today! ➡️ https://softphone.uk/schedule-a-demo/

Genesys Alan Lugiai

28/03/2025

🤯 68% of contact centers are struggling with disconnected systems! Data silos are costing you millions and leaving valuable data untouched.

Ready to break free? Discover how Smart Connectors can revolutionize your CX and boost ROI.

Let's connect your systems and unlock your potential! ➡️ https://softphone.uk/how-to-increase-roi-and-break-data-silos-with-smart-connectors/

Genesys Alan Lugiai

Discover how Smart Connectors break data silos, boost ROI, streamline workflows, and transform customer engagement with actionable insights.

25/03/2025

🔥 Stop Losing Customers to Cold, Text-Only Chats! 🔥

Tired of seeing customers slip away because of impersonal digital interactions? 💔 83% of customers crave immediate, human connection! 🚀

Imagine solving issues face-to-face, right from your CRM. Softphone International and are making it happen with seamless video calls in Genesys Cloud™! ✨

Want to:

📈 Skyrocket customer satisfaction with faster resolutions?
💖 Build real connections & loyalty?
🌐 Offer easy, one-click video calls? 📞➡️🎥

Don't let your customer experience fall behind! See how video can transform your interactions. 👇
https://softphone.uk/softphone-enhancing-cx-with-auvious-and-genesys-crm-video-calls-integration/

Genesys Alan Lugiai

Enhance CX with Genesys CRM video call integration. Softphone & Auvious bring seamless video calls inside Smart Connectors. Learn more!

19/03/2025

🎉 London Calling! What a day at The Customer Experience Conference! 🎉

Amazing day of insights and connections at One Great George Street! Huge thanks to the organizers and speakers for a stellar event. Loved chatting with the Genesys team about the future of customer experience! 🚀 Let's keep making CX easy!

Missed us? Let's talk AI-powered omnichannel solutions! 👉 https://softphone.uk/schedule-a-demo/

Alan Lugiai Giovanni de Angelis OGGSVenue

18/03/2025

The beauty of One Great George Street! 🏛️ 🤩 Check out this quick video of our morning arrival for The Customer Experience Conference. The venue was already filled with a fantastic, collaborative atmosphere!

OGGSVenue Giovanni de Angelis Alan Lugiai

18/03/2025

🌟 Buzzing with CX Innovation! 🌟

Softphone International is at The Customer Experience Conference today at the stunning One Great George Street! We're diving into the future of customer experience and connecting with industry leaders. Come join the conversation!

OGGSVenue Giovanni de Angelis Alan Lugiai