Kaleyra

07/08/2024

Our Atlanta Office had a great time today completing an Escape Room challenge today. They beat the timer with 3 minutes to spare. ⌛ Way to go, team!

07/08/2024

Throwback to an amazing experience at Shiprocket Shivir 2024! It was a day filled with engaging conversations and a fantastic opportunity to showcase our groundbreaking Customer Interaction Suite (CIS) to hundreds of CX professionals. A big thank you to everyone who contributed to the event's success.

As Silver Partners, our Sr. Director of Enterprise & Wholesale Business, Amandeep Sahni, delivered a keynote on ‘Driving CX Excellence in e-Commerce: Tata Communications Customer Interaction Suite,’ and our Director of Engineering, Kirthi T N, participated in an insightful panel discussion on ‘Cutting through the marketing noise: Building your brand amidst competition.’

Our tech experts had a blast, diving into the latest innovations shaping the eCommerce industry.

Swipe through to see highlights from this dynamic event! ➡️

31/07/2024

Have you explored the transformative power of Voice Call APIs?

From ensuring crystal-clear HD audio to facilitating multi-party calls and global connectivity, these APIs empower businesses to streamline communication and enhance customer interactions.

Learn more about the future of voice communication: https://hubs.li/Q02JgcPy0

23/07/2024

We just concluded an exhilarating event, ‘From Engagement to Growth: CX Strategies for Success,’ held in Delhi, in partnership with Meta & MoEngage. The event was packed with insights and strategies, leaving every marketer buzzing with ideas.

A big shoutout to our speakers:
• Aravindan S., Sr. Director – Sales Solution Engineering– India, APAC & ME, Tata Communications Kaleyra
• Raghav Shukla, Director Partnership, MoEngage
• Rachit Jain, Strategic Partner Manager, Meta

Thank you to all the attendees and speakers for making this event a resounding success.

Don’t miss the next session in Mumbai! Contact us to revolutionize your WhatsApp marketing game.

22/07/2024

Why is an omnichannel approach crucial? Customers expect it.

Today’s consumers are digitally empowered and channel-agnostic. They might discover a product on social media, research it on your website, compare prices on a mobile app, and then finally purchase it in your physical store.

Omnichannel strategies create a unified and consistent brand experience across all channels, meeting customers wherever they are and providing a cohesive journey, fostering customer loyalty and satisfaction.

Read the full blog: https://hubs.li/Q02H0p1b0

18/07/2024

Achieving operational efficiency and cost-effectiveness is crucial for any business. One powerful tool to streamline customer interactions is Interactive Voice Response (IVR) technology. Modern IVR solutions blend automation and intelligence, optimizing operations while exceeding customer expectations.

In our latest blog post, we explore the transformative potential of IVR technology. Learn how it works, its benefits, and practical applications to enhance your customer service strategy.

Key Use Cases of IVR Technology:
- Call Routing: Efficiently direct calls to the right agents or departments.
- Self-Service Automation: Enable customers to complete tasks like order processing and bill pay independently.
- AI Virtual Agents: Leverage AI for personalized, conversational interactions.
- Emergency Notifications: Deliver critical information swiftly during crises.

Implementing IVR technology can reduce handling time, increase first-call resolution, and improve customer satisfaction.

Learn More: https://hubs.li/Q02H0nfy0

Discover how IVR solutions revolutionize customer interactions, boosting efficiency and satisfaction. Streamline your communication process today!

16/07/2024

We are excited to have our Associate Vice President – Customer Interaction Suite, Saurabh Chandre, as a distinguished expert on ‘Customer Experience Excellence – The Power of Customer Contact Hubs & Staying Ahead of the Curve at Home - Asia (https://hubs.li/Q02GyJjq0)

📅 When: 18th July – 19th July 2024
📍 Where: JS Luwansa, Jakarta, Indonesia

Don't miss this opportunity to meet our tech experts and contribute to shaping the future together!

Book Meeting with us today: https://hubs.li/Q02GyDtd0

13/07/2024

Tata Communications Kaleyra is the Gold Sponsors for the Conversation AI and Customer Experience Summit 2024 Indonesia!

Join us at this dynamic event where the future of Conversational AI and Customer experience and innovation is redefined.

📅 When: 18th July – 19th July 2024
📍 Where: JS Luwansa, Jakarta, Indonesia

Engage with our tech experts and be part of shaping the future together!

Book Meeting with our experts today: https://hubs.li/Q02GdzgX0

12/07/2024

🚀 Big News! 🚀

We're thrilled to announce that Kaleyra has been selected as a finalist for the Most Innovative Product by UC Today! 🌟

This incredible recognition highlights our unwavering dedication, groundbreaking innovation, and the sheer brilliance of our offerings.

We're proud to be acknowledged for our outstanding contributions, cementing our status as industry trailblazers. Thank you for being part of our journey! 💡✨

10/07/2024

Building strong customer relationships is crucial for success. Video Calling API has emerged as a powerful tool for businesses across various industries to achieve this.

Leading industries are leveraging Video Chat APIs to:
🛍️ Create immersive shopping experiences with virtual consultations, product demos, and personalized recommendations.
🩺 Provide accessible telehealth services, conduct remote consultations, and offer convenient and efficient care.
💰 Build trust with secure video banking solutions, facilitate remote KYC verification, and provide personalized financial advice.
💼 Streamline claim processes with video inspections, offer virtual consultations, and enable efficient claim filing.

Learn more: https://hubs.li/Q02G0Wg70

Discover how video calling API benefits various industries and businesses interact with their customers through Video chat APIs

09/07/2024

Exciting News! Tata Communications has been named a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS. We believe this recognition highlights our commitment to delivering secure, reliable, and innovative communication solutions worldwide.

Discover how we’re recognized for our Ability to Execute and Completeness of Vision.

DOWNLOAD REPORT: https://hubs.li/Q02Fw36H0

05/07/2024

Ready to revolutionize your interactions with customers?

Discover how seamless video communication can enhance engagement and satisfaction. Our eBook on elevating customer experience through communication will ensure you stay ahead in this ever-evolving digital era.

Download Now: https://hubs.li/Q02DMfrC0

Discover the power of video communication to revolutionize customer experience. Download our ebook and bridge the gap between personalization and legacy systems.