ABOUT RAATECH
Raatech is an ICT company that has been operational since 2011. Over the years it has grown from a small service company to a respected IT solution company. OUR MISSION
To make business work faster, communicating better and profitably
OUR KEY STRENGTH
A strong management team with versatile national and international exposure in the information Technology industry in different doma
in areas. A team of professional engineers with qualification and experience. Combination of people, technology and solutions in a coordinated and controlled fashion for effective, efficient and productive relationship. OUR Achievements
Our continuous effort towards providing Excellent services to our clients and meeting our partners’ demands in terms of standardization, staff qualifications and certifications and targets set to us by our partners to be achieved. Services
The success and backbone of a product oriented industry is determined by the strength and performance of its services. The package that conceals the entire product range is not complete until relative services that equate demand for the same products are fulfilled. The following is a list of all the major services offered within the precinct of a dedicated services department in Raatech:
• Network and software support service
• Facility Management related to printing and document management.
• Facility management related to servers and desktops
• Maintenance and support services of ICT related devices
• Hire/Leasing of ICT equipment
• Pre-sales Support
• Warranty and spare
• Admin and helpdesk support service
The service support teams are organized in three groups:
• Workshop
• Preventive Maintenance
• Field Support
In our project management style, the Services Department has evolved into six sections with each having a team leader to ensure efficient synchronization in our service delivery. The teams and their skills are organized as follows
Pre-sales Support
In-house and field support for newly purchased software, servers, printers, desktops, notebooks and handhelds. Network and Software
Site surveys, network component configuration, NOS installation and support, cabling and termination, WLAN configuration and installation, backup software (e.g. VERITAS and Backup EXE) installation and configuration. Maintenance
Configuration and sale of service contracts, field and in-house software support, in-house and field diagnosis and repair of servers, desktops, notebooks, printers and handhelds, preventive maintenance, asset management. Spares
Provide spares for all types of computers, laptops and printers upon request. They also carry out diagnosis and repair of servers, printers, desktops, notebooks and handhelds. Admin & Helpdesk
Administration and logistics, communication with clients and field staff, call processing. Workshop
Diagnosis, repair and service of servers, desktops, printers, notebooks, handhelds and software. Solutions
• Desktop and mobile solutions (PC’s, laptops, Hand held computers, etc.)
• Server based solutions
• Data back-up, storage and replication solutions
• Printing and document management solutions
• Disaster Recovery
• Comprehensive Software solutions
• Networking solution
Hardware
• Uninterrupted power supply
• Desktop
• Laptop
• Projectors
• LCD screens
• Servers
• Desktop monitors
• Printers
• Network equipments - switches, routers, Hubs, Gateways, bridges, print servers, IP Cameras, antennas, wireless access points, media converters, Cables, patch cord, server and networking cabinets, IP PABX.
• Accessories - batteries, power adaptors, Bluetooth adaptors, webcams, Memories, keyboards, mouse, laptop bags and carry cases, Speakers, power cables, data cables, data cartridges, Consumables- cartridges, toners, print heads, duplexers, Maintenance kits, fuser kits, ribbons, docking stations
• Drives and Storage - external- flash disc, usb hard drives, micro SD, Memory stick, Memory card readers
Internal - optical drives, SATA hard drive
Blank media - DVD, CD-R, RW, -R,+R
Software
• Security and antivirus - Kaspersky, Trend Micro, Websense, Norton, McAfee, Quick heal,ESETNOD32, AVG
• Operating systems - Microsoft
• Backup and recovery - Symantec, Microsoft(DPM)
• Business and Offices - Business accounting, data base, document management, Networking, presentation, project managements, reports and Forms, personal finance- Microsoft, QuickBooks, Adobe
