Azuka

24/09/2020

Wishing all our South African partners, clients, colleagues and friends a happy Heritage Day!🇿🇦

23/09/2020

At Smartz Solutions, we know that driving business success requires 2 critical components;

1. Great Customer Experience

2. Great Employee Experience

These two experiences require next generation technology to provide you with the tools to stay ahead of the game.

Smartz Solutions created that Next Level Customer Engagement Tool: Smartz Communications.

Create stand out customer & employee experience with Smartz Solutions today: www.smartz-solutions.com

https://youtu.be/5cZpQLA29Q8

At Smartz Solutions, we know that driving business success requires 2 critical components; 1. Great Customer Experience 2. Great Employee Experience These tw...

18/09/2020

In a post-pandemic world, you need to deploy the right technology in the right environment, at the right time.

Is your digital transformation strategy empowering you to do that?

Find out how you can kickstart your digital transformation here: https://smartz-solutions.com/how-to-ramp-up-your-contact-centres-digital-transformation-strategy/

03/09/2020

Smartz Solutions and The Unplugg Group aim to empower clients through the intelligent cloud-based system developed by Smartz Solutions.

The partnership focuses on delivering value in a sustainable solution to ensure contact centres can compete in an ever-changing industry/

"The Smartz Solutions product suite is a system that seeks to bring organisations into a tech-savvy environment.” - Antony Hlungwane Group CEO of The Unplugg Group.

"We are extremely excited about the partnership with The Unplugg Group. Their team of professionals and their aggressive go to market strategies create great synergy for our clients. - Sherinda Chakwawa, Business Development Smartz Human Asset Management, Smartz Solutions South Africa.

Find out more about the partnership here: https://smartz-solutions.com/smartz-solutions-announce-partnership-with-the-unplugg-group-to-offer-south-african-clients-a-full-stack-cloud-based-cx-solution/

01/09/2020

The requirement to have a cloud-based WFM solution is a key to success, and the relationship between CommunityWFM and Smartz Solutions brings a powerful solution to the industry.

“We are looking forward to working with CommunityWFM as a new Smartz Solutions partner. Their experience and knowledge of every aspect of workforce management will enable our customers to quickly implement a versatile and proven WFM product. We look forward to this partnership that will yield important and valuable benefits to both our companies” said James Guthrie, Managing Partner of Smartz Solutions.

Read more about this partnership here:

CommunityWFM cloud-based workforce management combined with Smartz Solutions CCaaS offering will help fuel international growth.,

20/08/2020

“Your call is important to us…” but is it really?

How long do customers expect to be on hold? According to a survey of 2,500 consumers, nearly 60% of respondents believe that one minute is already too long to be on hold.

A further 32.3% believe that customer service departments should be answering immediately with no hold time at all.

How is your call wait time impacting your business? Read more here: https://smartz-solutions.com/the-impact-of-long-call-wait-times-on-your-business/

06/08/2020

If your organisation is dynamic and looking for next-level customer engagement for company growth, marketing campaigns and always looking to improve customer service while improving your team's performance then you'll want to watch this video: https://youtu.be/_dsITY7gMbo

05/08/2020

Proud to announce our partnership with SKWeston & Company to offer the North American Market an intuitive CCaaS solution.

"The Smartz Solutions team is looking forward to leveraging the expertise SKWeston & Company will bring to each engagement." - Mark Zabroske, CEO, Smartz Solutions North America.

"We at SKWeston & Company decided to partner with Smartz Solutions because we believe they provide a strong true omni channel solution to the contact center space." - Kevin Lasky, Senior Director, SKWeston & Company.

Read more about this partnership here: https://smartz-solutions.com/smartz-solutions-announce-partnership-with-skweston-company-to-offer-the-north-american-market-an-intuitive-ccaas-solution/

27/07/2020

Understand your customer with sentiment analysis through Smartz Solutions proprietary technology such as A.I.D., (Automatic Interaction Distributor).

Sentiment engines allow you to make real-time decisions, saving your business money, time and resources.

Read more about AID here: https://smartz-solutions.com/aid-automatedinteractiondistribution/

21/07/2020

Driving digital transformation in the new world of business requires you to mitigate risk, save time, money and resources.

How can you accelerate contact centre growth while reducing technological infrastructure?

Find out how this prominent BPO did it with Smartz Solutions: https://lnkd.in/dajRj5H



https://smartz-solutions.com/improving-the-customer-experience-journey-while-reducing-costs-a-case-study/

06/07/2020

Just like a good cup of coffee, your insights should be brewed by expert barista’s who enhance the flavour, the value and the experience each time.

Data is the coffee of the digital age; it caffeinates strategies, energizes decisions and rejuvenates your CX journeys. Get your data brewed here: http://ow.ly/zqdG50AqkkP

Smartz BI turns your coffee breaks into actionable insights with all while reducing the cost per user – as compared to other BI solutions;

Need insights?

We assess your needs within days – offering transparent no-nonsense advice, pricing and strategies. Reap the benefits of Smartz BI powered by Sisense at full power.

Read more here: https://smartz-solutions.com/turn-your-data-into-business-strategies-with-smartz-business-intelligence-powered-by-sisense/

04/07/2020

Smartz Solutions North America wishes all our partners a happy and safe 4th of July!