05/09/2023
Dear Valued Customers,
We would like to inform you that our service counter will be closed, effective September 7th, 2023. We appreciate your patronage at our physical location, and while the counter may be closing, we are committed to providing you with excellent service through alternative means.
For your convenience, we have made arrangements to ensure uninterrupted access to billing payment and other services:
• Visit Kedai Tenaga (TNB): Kedai Tenaga outlets are ready to assist you with all your billing payment needs. Our friendly staff will be on hand to provide you with the same great service you've come to expect.
• Self-Care Portal: Access your account and make payments online through our user-friendly self-care portal. Simply visit (https://selfcare.allo.my/ #/auth/login) or download our app in Google Playstore or Apple Store and follow the easy steps to manage your account and payments from the comfort of your home.
• Careline: For any technical-related issues or any other inquiries regarding to City Broadband, our dedicated careline is available to assist you. Our skilled agents are ready to help resolve any technical or other concerns you may have. Please contact our careline at 1300 38 8000 for more information
• City Broadband Official Facebook: In addition to our Careline, you can contact us via our official Facebook chat if you have any questions or require technical assistance. Aside from that, you can look for the most recent news regarding our products and services. For additional information, please visit our official page (https://www.facebook.com/mycitybroadband).
We apologize for any inconvenience this may cause and thank you for your understanding as we work to improve our services. Should you have any questions or require assistance, please don't hesitate to contact our Careline at 1300 38 8000 or directly email us at [email protected].
Thank you for choosing us as your service provider. We look forward to serving you through our trusted partners TNB Kedai Tenaga outlets, online Selfcare Portal and our City Broadband Careline.
