22/09/2026
"Everyone says they have a warranty. Then when you actually need it, you cannot find them anymore."
Fair. So here is ours, on record.
During the MCO period, a batch of incoming material turned out to be faulty. Signs across multiple sites failed, panels not lighting up.
What we did:
- Full replacement of every affected component, at our cost
- Covered the dismantling
- Shipped the new units out
- Arranged local contractors to reinstall and service on site
32 cases, May to December 2021. Labour alone came to roughly RM 40,000. Add the replacement panels and the freight, and the total ran into six figures, all borne by us.
It was our problem, so we carried it.
This is a long-term product. You need your supplier to still be there in year 4, 5, 6, 7, with the component you need to swap. We have been in this market for more than 10 years, and cases like this are the reason we are still here.
*Actual claim case, May to Dec 2021.
Warranty coverage subject to AVS Warranty Statement (T&C apply).
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AVS Display Sdn Bhd