Vlan Asia

Vlan Asia Founded in 2003, Vlan Asia started with a lone support engineer servicing homes and companies willing to trust in our founder.

Fast forward today, Vlan Asia is a fast-growing premier cloud service provider serving businesses in 7 countries.

Everyone is talking about how AI can improve customer experience.✅ Faster responses.✅ Smarter automation.✅ More personal...
15/06/2026

Everyone is talking about how AI can improve customer experience.

✅ Faster responses.

✅ Smarter automation.

✅ More personalised interactions.

And they're right.

But one of the most important discussions from our recent Tribal CX Workshop wasn't about AI.

It was about connection.

As businesses invest in technology to scale customer interactions, there's a risk of forgetting what customers actually remember.

Not the chatbot. Not the workflow. Not the automation.

They remember how they felt.

A key takeaway from the session: AI scales service. Humans scale loyalty.

Because customers don't stay loyal to systems.

They stay loyal to businesses that make them feel valued, understood, and remembered.

Technology can support the experience.

Human connection is what makes it meaningful.

Read more: https://blog.vlan.asia/en/blog/tribal-cx-workshop-turning-angry-customer-into-5-star-reviews

Yesterday, VLAN Asia had the opportunity to join a podcast session in preparation for the upcoming Penang Digitalisation...
12/06/2026

Yesterday, VLAN Asia had the opportunity to join a podcast session in preparation for the upcoming Penang Digitalisation-AI Conference & Exhibition (PDX 2026).

Hosted by Ts. Lukas J. Tan, Chairman of PDX2026 | Penang Digitalisation-AI Conference & Exhibition, the conversation explored the evolving AI landscape, digital transformation challenges, and how businesses can move beyond experimentation to drive real business outcomes with AI.

During the session, our Director of Sales Surindren Manickam shared his insights, excitement, and preparations leading up to PDX 2026, along with the key conversations we believe organisations should be having as AI adoption continues to accelerate.

A huge thank you to Ts. Lukas J. Tan and the PDX team for having us. We're looking forward to connecting with industry leaders, innovators, and businesses at PDX 2026.

📅 15–16 July 2026

📍 Setia SPICE Convention Centre, Penang

We're excited for what's ahead and can't wait to see you there 👋

Most businesses think customer loyalty is built when everything goes right.But one of the biggest takeaways from our rec...
11/06/2026

Most businesses think customer loyalty is built when everything goes right.

But one of the biggest takeaways from our recent Tribal CX Workshop was this:

Customer loyalty is often built when things go wrong.

Led by Marcus Low, Founder & Restaurateur behind Table and Apron and Universal Bakehouse, the session challenged attendees to rethink customer experience beyond service recovery, scripts, and satisfaction scores.

A few key insights stood out:

✅ A satisfied customer isn't necessarily a loyal customer.

✅ Service is what you do. Hospitality is how you make people feel.

✅ Every positive experience raises future expectations.

✅ Customers rarely remember perfection. They remember how you responded when things went wrong.

The discussion wasn't about creating flawless experiences.

It was about building trust, connection, and consistency in the moments that matter most.

Thank you to all CX leaders, customer service professionals, contact centre leaders, and F&B operators who joined us for an engaging afternoon of learning, discussion, and real-world case studies.

Because in the end, customer experience isn't just about solving problems.

It's about creating experiences customers want to come back to.

Read more: https://blog.vlan.asia/en/blog/tribal-cx-workshop-turning-angry-customer-into-5-star-reviews

Most businesses focus on service.But customers remember hospitality.During our recent CX Workshop with Marcus Low, one i...
10/06/2026

Most businesses focus on service.

But customers remember hospitality.

During our recent CX Workshop with Marcus Low, one idea stood out:

Service is what you do. Hospitality is how you make people feel.

You can deliver the right product, solve the problem, and complete the transaction perfectly.

Yet customers may never return.

Why?

Because loyalty isn't built through transactions alone. It's built through emotions, connections, and experiences that make people feel valued.

Whether you're in customer service, retail, hospitality, F&B, or any customer-facing role, the question is worth asking:

Are we simply delivering a service? Or are we creating an experience customers want to come back to?

💬 What businesses do you think consistently get hospitality right?

Read more: https://blog.vlan.asia/en/blog/tribal-cx-workshop-turning-angry-customer-into-5-star-reviews

When service keeps sending customers back for answers, something bigger is broken.Not just the ticket — the whole workfl...
10/06/2026

When service keeps sending customers back for answers, something bigger is broken.

Not just the ticket — the whole workflow.

Repeat contacts. Manual workarounds. Agents bouncing between disconnected systems. That’s wasted time, rising costs, and teams burned out on low-value work.

Agentic AI changes the loop.
It reasons through context, triggers actions across systems, and completes resolutions end-to-end — so issues stop coming back to the queue.

The outcome:
🔥 Faster resolution times
🔥 Lower cost per interaction
🔥 Teams freed to focus on complex problems where their expertise matters most

Shift your customer service approach with VLAN Technology Sdn Bhd

https://partners-zendesk.com/vlan-technology-sdn-bhd/zendesk-agentic-service-playbook-en-us-26?lang=en_US&utm_source=fb&utm_term=38773

"Your most loyal customers are often your hardest customers to keep."Why?Because every great experience raises their exp...
09/06/2026

"Your most loyal customers are often your hardest customers to keep."

Why?

Because every great experience raises their expectations for the next one.
The service didn't get worse.

The product didn't change.
But the benchmark moved.

This was one of the key discussions during our recent CX Workshop with Marcus Low, where attendees explored what truly drives customer loyalty beyond satisfaction.

For CX leaders, customer service leaders, contact centre leaders, and F&B operators:
✅ Consistency gets customers back.
✅ Continual improvement keeps them loyal.

Read more: https://blog.vlan.asia/en/blog/tribal-cx-workshop-turning-angry-customer-into-5-star-reviews

"Will AI replace accountants?"That was the nerve-wracking question posed by Prof. Dr Angela Lee Siew Hoong at Reimaginin...
05/06/2026

"Will AI replace accountants?"

That was the nerve-wracking question posed by Prof. Dr Angela Lee Siew Hoong at Reimagining Accounting Through AI and Industry Collaboration.

The answer from the panel wasn't that AI will replace accountants. Rather, AI will replace tasks that can be automated.

The real opportunity lies in using AI to reduce repetitive work, accelerate reporting, and give finance professionals more time to focus on analysis, judgement, and strategic decision-making.

Rachel Hong Pui Chee shared the importance of human judgement, emphasising that AI can assist with outputs, but accountability and final decisions still belong to people.

Christina Wong, FCPA (Aust.), PMP highlighted the need for executives and professionals to continuously upgrade their AI skills to improve workflows, reporting, and productivity.

Meanwhile, Alfred Ang shared how AI can help standardise and consolidate data into a single source of truth, reducing fragmented reporting across organisations.

May this session serve as an eye-opening reminder that AI is not here to replace us, but to empower us. Looking forward to seeing more initiatives like this that bring academia and industry together to shape the future workforce.

One of the biggest AI challenges today isn't technology.It's getting people to actually use it properly.Many businesses ...
04/06/2026

One of the biggest AI challenges today isn't technology.

It's getting people to actually use it properly.

Many businesses already have:

✅ Dashboards

✅ AI tools

✅ Automation

✅ Copilots

But internally:

❌ teams still rely on WhatsApp

❌ staff still ask manually

❌ processes still depend on certain people

❌ adoption stays inconsistent

Technology implementation is easy.

Behavior change is harder.

What’s stopping AI adoption in your organization right now?

Read more: https://blog.vlan.asia/en/blog/tribal-monthly/data-to-decision

If you're a CFO, AI isn't replacing your finance team.It's helping them spend less time building reports and more time m...
03/06/2026

If you're a CFO, AI isn't replacing your finance team.

It's helping them spend less time building reports and more time making decisions.

Many finance teams still spend days:

❌ pulling data from multiple systems

❌ cleaning spreadsheets

❌ chasing numbers from different departments

The real opportunity isn't faster reporting.

It's faster decision-making.

How much time does your finance team spend preparing data versus acting on it?

Read more: https://blog.vlan.asia/en/blog/tribal-monthly/data-to-decision

02/06/2026

Most companies still treat service as a cost to manage.

They're missing the real value.

86% of customers say fast, accurate resolutions strongly affect whether they'll buy again. Every solved ticket is a loyalty moment. Every smooth interaction is a competitive advantage. Every satisfied customer is future revenue.

Agentic AI lets you deliver those moments consistently — at scale and without constantly hiring more agents.

Transform CX from a cost centre into a growth engine with VLAN Technology Sdn Bhd.

https://partners-zendesk.com/vlan-technology-sdn-bhd/zendesk-agentic-service-playbook-en-us-26?lang=en_US&utm_source=fb&utm_term=39405

Address

VLAN Technology Sdn. Bhd. (960723-D) . . . A1-11, No. 699 Glomac Damansara, Jalan Damansara
Kuala Lumpur
6000

Opening Hours

Monday 09:30 - 17:30
Tuesday 09:30 - 17:30
Wednesday 09:30 - 17:30
Thursday 09:30 - 17:30
Friday 09:00 - 17:30

Telephone

+60321070190

Website

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