• Digital self-service channels at your fingertips
Skip the queues and no appointments needed with contactless support. Faster and easier assistance with digital self-service channels from the comfort of your own home.
- Via Livechat for customer service – https://livechat.tm.com.my/
- Via EasyFix for self troubleshooting – https://easyfix.unifi.com.my
• We’re here to help. Genuine and courteous f
eedback is something we will be glad to assist you with. We will respond to your customer service related queries as soon as we are able to. Please note that in most cases we will request your personal information and/or account details via direct message (never post your private information on public threads). In some cases, we may refer you to different sources or channels if they are better suited to address your query.
• Be nice and respect each other. We encourage you to share your ideas, comments and suggestions but obscenities, insults, shocking content or graphic images will not be tolerated.
• Be mindful of what you post. We’ll hide or remove posts that contain offensive and vulgar content or misleading and false information. Advertisements of any kind, be it (non-)commercial or personal, are not welcome. Users who are repeatedly posting inappropriate content may be reported and banned from the page/channel. Postings of private information like email address, phone number, account numbers etc. are also not allowed and will be hidden or removed. We may enforce, amend or change these rules at any time to keep this space open and safe for everyone. Please also note that any we reserve the right to use and distribute any content or comments that fans or users post on TM social media channels – including any feedback relating to TM products and services.
