17/08/2026
Postal mailers get ignored. Emails sit unread. But policy updates still need to be delivered, understood, and acknowledged.
Under Section 29 of FIMA, Namibian financial institutions are required to communicate disclosures in simple, accessible language. For existing members, that means no more hiding behind pages of dense legal jargon.
Here is what compliant, friction-free member communication looks like in action
In this demo, see how Kestrel Life Assurance delivers an annual contribution review straight to a policyholder on WhatsApp:
1️⃣ Clear, Plain-Language Summary: The member gets exact figures—what changes, what stays the same, and when it takes effect.
2️⃣ One-Tap Acknowledgment: With a single tap ("Read and understood"), the member confirms receipt.
3️⃣ Audit-Ready Logging: The platform automatically logs member-verified confirmation ("Read and noted") with timestamps for total compliance peace of mind.
4️⃣ Zero Friction: No portal logins, no forgotten passwords, no call center queues.
Move your member communications to the channel 85% of Namibians use every single day.
Move your member communications to the channel 85% of Namibians use every single day.