14/09/2026
A.M SALLAU COMPUTERS
Business Activity: Computer Programming, Consultancy and Related Activities
CUSTOMER POLICIES
1. Refund and Return Policy
A.M SALLAU COMPUTERS is committed to providing quality products and professional services to its customers.
• Customers may request a return or refund for eligible physical products that are defective, damaged, incorrect, or materially different from what was ordered.
• Return requests should be made within 7 days of delivery, with proof of purchase and, where applicable, the original packaging and accessories.
• Software, customised programming, consultancy, installation, and other services that have already been completed or substantially delivered are generally non-refundable, except where the service was not delivered as agreed.
• Products damaged through misuse, improper installation, negligence, or unauthorised modification may not qualify for a refund or replacement.
• Approved refunds will normally be processed within 5–10 business days after the return has been inspected and approved. The actual time for the funds to appear may depend on the customer's bank or payment provider.
• Where appropriate, an approved return may be resolved through replacement, repair, credit, or refund, depending on the circumstances.
2. Cancellation Policy
• Customers may cancel an order or service request before processing, development, procurement, or delivery has commenced.
• Once programming, procurement, installation, or other service delivery has started, cancellation may be subject to charges for work already completed and expenses already incurred.
• Custom-developed software, customised systems, and specially procured equipment may not be cancellable once development or procurement has commenced.
• Customers should submit cancellation requests promptly through the company's official communication channel and provide the relevant order or service details.
• Where a cancellation qualifies for a refund, the applicable refund will normally be processed within 5–10 business days.
3. Delivery and Shipping Policy
• Physical products are normally delivered within 2–7 business days after payment confirmation, subject to product availability, location, and logistics arrangements.
• Delivery to locations outside the company's normal service area may require additional time and delivery charges.
• Customers will be informed of any significant delay caused by stock shortages, transportation problems, unforeseen circumstances, or other factors beyond the company's reasonable control.
• Delivery charges, where applicable, will be communicated to the customer before the order is confirmed.
• Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order.
• For software development, consultancy, installation, and other professional services, the delivery or completion timeline will be agreed with the customer based on the scope and complexity of the project.
• A.M SALLAU COMPUTERS will make reasonable efforts to meet agreed delivery timelines but cannot guarantee timelines affected by circumstances beyond its control.
4. Customer Support
For questions regarding returns, refunds, cancellations, delivery, or service issues, customers should contact A.M SALLAU COMPUTERS through the company's designated contact channels. Each request will be reviewed fairly in accordance with these policies and the terms agreed at the time of purchase or service engagement.
