06/04/2019
Job Vacancy:
Job Summary:
We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic. The Individual will manage handle this role our office in Lagos
Duties and Responsibilities:
Answers customer inquiries via phone, email, and in person
Directs customers to online resources
Updates customer records in the system, including notes about interactions
Pitches ideas for improving customer care
Creates and maintains reports about customer interactions
Attends weekly staff meetings
Participates in team-building activities
Encourages customers to complete surveys
Makes recommendations to management to improve customer experience
Requirements and Qualifications:
Bachelor’s degree or it's Equivalent
2 years of experience using Microsoft Office
Basic knowledge of office equipment
Previous experience in an office or call center
Interested candidates should forward their CV and application to [email protected] on or before 31/05/2019
