04/07/2012
Every user of mobile phone in Nigeria, (virtually every Nigerian uses one even if they don't own them) is caught in the web of poor quality service delivery - drop calls, undelivered sms, uncompleted calls that you have to pay for...the list is endless. And just to think that the four GSM operators in the country only a few weeks back paid a fine of N1.17B to the regulator, NCC; what do we make of this epileptic quality in service? How many more fines would NCC impose on these operators before we reach the desired minimum standard service delivery? We had pointed out earlier from our site that fines as appropriate as they may appear to assuage the immediate shortcoming of the operators, in the long run, they will not solve the problem of this failing system. The NCC, operators and numerous stakeholders in the sector must speak out the truth, otherwise the bubble could just burst right here in our faces. That platform to put things as they are, is what ICOMTECH seminars provides this country. It's time we started talking!