Rush sender, Amsterdam (2026)

19/06/2023

Our team had the incredible opportunity to be the first to visit the conference in Amsterdam this year, in 2023! 🎉🇳🇱 It was an amazing experience filled with innovation, knowledge sharing, and networking. Thank you, Amsterdam, for an unforgettable conference! 🙌

12/05/2023

Our healthcare virtual assistant is the ultimate solution for clinics and doctors. It not only streamlines patient interactions and administrative tasks, but it also allows doctors to conduct video calls with patients and save data in their medical CRM system. This powerful combination of features improves patient engagement and enhances the overall patient experience

12/05/2023

Introducing our Virtual Medical Health Assistant. Omnichannel platform is now equipped with a chatbot to assist you with all your healthcare needs.

Our platform includes a personal assistant designed to enhance your customer service experience. The omnichannel solution integrates with popular messaging platforms including Telegram, Viber, Facebook, Instagram, and WhatsApp, and consolidates all conversations into a single chat.

In the context of clinics and doctors, a healthcare virtual assistant can assist with appointment scheduling, providing reminders, and answering common questions related to the services offered. It can also help patients access medical records, request prescription refills, and check insurance coverage. By automating these routine tasks, healthcare providers can focus on providing high-quality care to their patients and improving patient outcomes.
Moreover, virtual assistants can be customized to fit the specific needs of a clinic or doctor's office. They can be programmed to understand medical terminology and provide intelligent responses to complex medical questions. They can also be integrated with electronic health records (EHR) systems to access patient data and provide personalized recommendations based on the patient's medical history. Overall, healthcare virtual assistants are a valuable tool for improving patient engagement, streamlining administrative tasks, and enhancing the overall patient experience.

12/05/2023

Вчора був другий день Viva tech. Ми побачили реальний інтерес до українських стартапів, і не через те, що вони Українські, а тому що це справді якісний продукт.
Ми декілька місяців плідно працювали і готували MVP продукту до лончу, щоб гідно представити Україну.
За два дні до нас приєдналося близько 60 цільових b2b клієнтів, ми провели десяток інтерв’ю з міжнародними інвестиційними фондами.
Попереду ще два дні івенту, та ще дуже багато роботи після.

Це перша презентація продукту на загал. Але скільки ще попереду)

12/05/2023

A single story for every customer from one source, no matter the channel.
With Rush, your communication with customers becomes much faster, easier, and more satisfactory.
1. All-in-one team inbox.
2. A single shared team inbox.
3. Possibility to customize inbox for different products and brands.
4. Automate conversations in Messenger, WhatsApp, Instagram, and live chat by chatbots
5. Comments from advertising and social networks
6. Contact Import
7. Tagging & Custom Fields
8. Real-time Analytics Dashboard
Rush sender is a cloud customer support solution helping e-commerce retailers and other businesses to communicate with customers faster. How? By creating a single inbox for all client chats, comments, social media posts, and e-mails. This, in turn, speeds up time needed to respond to requests, especially when support agents are rushing trying to deal with the same enquiry coming via several channels like social media or e-mail.

39w

21/02/2023

Message templates, or "canned responses," can be an incredibly valuable tool for streamlining communication within a business.

📎Whether you're part of a customer support team fielding inquiries from customers, or a marketing team sending out promotional messages, templates can save you a significant amount of time and effort.

📎By creating pre-written responses for frequently asked questions, or standardized messages for specific situations, you can reduce the need for repetitive typing and minimize errors.

📎Тemplates also help ensure consistency in messaging, making it easier to maintain a clear and cohesive brand voice. So, if you're looking for a way to simplify communication and boost efficiency, consider implementing message templates in your workflow.

09/01/2023

We continue to share the insights of the best costomer support specialists in IT industry. Rush Sender is discovering the best practices for creating a great customer experience.
Today we spoke with a representative from the Dutch company Studytube
Thank you for interesting conversation!😊

Rush - Do you believe in customer loyalty (some famous marketer say: 'loyalty does not exist')
Jelle - Yes, if you can create a good relationship with the customer, sometimes they are loyal to your product.
Rush - What do you think is more important for user loyalty - Customer Service or Product. What do you emphasize in your product?
Jelle - In my opinion, it's both very important. The most important thing is that everyone is friendly and understand the requirements and questions from the customer.
Rush - Digitalization and technology. Do you support or go against?
Jelle - As a software company, we support digitalization and technology of course.
Rush - Many companies believe that digitalization (chat bot, auto answers) is killing humanity. How do you personalize your customers?
Jelle - It depends how it's setup. We don't use a chatbot for support, but are in consideration to use this in the future. We also have a few canned responses and have a good FAQ base, so the customer can find the answers on most questions themselves.
Rush - Do you use technology to personalize your activities?
Jelle - No
Rush - What is more important for the Customer experience, speed or quality?
Jelle - Quality is most important for us. We focus on the percentage of tickets which is closed after first reply, so your answer need to be clear.

16/08/2022

Quality Must be Qualitative, or All About Customer Support Quality Metrics

How do you determine the quality of your support team’s work? If you do it on the principle - if you respond quickly to customers' requests, then well... we have some bad news for you 😅

If you want to define metrics correctly and make your business even better - read the article below.

CTA - Find out Customer Support Quality Metrics

https://www.rushsender.com/post/how-do-you-measure-the-performance-of-the-support-team

10/08/2022

A single story for every customer from one source, no matter the channel.

With Rush, your communication with customers becomes much faster, easier, and more satisfactory.

1. All-in-one team inbox.
2. A single shared team inbox.
3. Possibility to customize inbox for different products and brands.
4. Automate conversations in Messenger, WhatsApp, Instagram, and live chat by chatbots
5. Comments from advertising and social networks
6. Contact Import
7. Tagging & Custom Fields
8. Real-time Analytics Dashboard

Rush sender is a cloud customer support solution helping e-commerce retailers and other businesses to communicate with customers faster. How? By creating a single inbox for all client chats, comments, social media posts, and e-mails. This, in turn, speeds up time needed to respond to requests, especially when support agents are rushing trying to deal with the same enquiry coming via several channels like social media or e-mail.

08/08/2022

Every team has a customer support strategy, but managers use their personal unique tips to take care of customers even better.
Rush Sender is discovering the best practices for creating a great customer experience
Julia from ALM Works share with us her thoughts and experience about giving great service to her customers

Rush - do you believe in customer loyalty (some famous marketer say: 'loyalty does not exist')
Yulia - I think loyalty exists until the customer is satisfied with the product and service. If the customer is frustrated with one of those loyalty is gone.
____
Rush - What do you think is more important for user loyalty - Customer Service or Product. What do you emphasize in your product?
Yulia - These two things should work together. In my daily work, if I know of some cons of our product sometimes I can substitute it with great service and be as empathic as I can be, and show our customers that we are on their side and we care about them and their business needs.
But also I want to emphasize that a great quality product helps to provide great customer support service.
____
Rush - Digitalization and technology. Do you support or go against?
Yulia - Deefinitaelly support and love it.
____
Rush - Many companies believe that digitalization (chat bot, auto answers) is killing humanity. How do you personalize your customers?
Yulia - But if we talk about the chatbot or auto-answer, this can kill customers’ loyalty and trust. Also, we need to take into account different mentalities. I used to work as a customer support engineer for a European company and now I work in the USA. People here are more communicative, they love phone calls and eye contact (via Zoom), meanwhile, in Europe, people are more about to text.
____
Rush - Do you use technology to personalize your activities?
Yulia - I use Templates for the emails in my daily work, that I have created myself, and I usually change it a bit so it looks personalized.
____
Rush - What is more important for the Customer experience, speed or quality?
Yulia - I would say the speed of the reply is always important, but it is useless if the quality is not good, or your reply is not covering the question.
____
Rush - How to motivate the team of custom counters to make them want to make the client happy? Is your team a priori programmed for this?
Yulia - I think it is always motivating when I feel that the company cares about me, providing a great working environment, competitive salary, and benefits.

Yulia Barbash

14/07/2022

We stand with Ukrainians and continue to hire professionals all over Ukraine and abroad!

📯 Right now we have a significant job opportunity for a responsible and dynamic sales professional, who can deliver measurable success to our product Rush.

We’re looking for a motivated person, who can work well within a cooperative and friendly team as well as being able to work on their own initiative. The main aim is to develop and deliver a healthy lead generation program, driving qualified leads into the sales pipeline, and operate with a full-stack sales cycle to a successful closure on a daily basis.

📬 Make a difference by being a valued team-mate and don’t hesitate to apply in DM!
Everything will be Ukraine

22/06/2022

Challenge accepted!

We had the wonderful opportunity to visit in Paris

We presented Ukrainian 🇺🇦project to more than 10 investors, found few technique partners and more than 60 B2B clients. The main secret is a good and necessary product. Ukraine has many promising startups, and we can finally show them to the world.

It was really refreshing speaking with people from all over the world and seeing what software/hardware tech is coming through.

The exhibition was visited by French President Macron offline and even Ukrainian President Zelensky online.

Between our countries, good collaborations are possible😉

Also it was another reminder for Rush Sender of what an amazing team I work with and catching up with them was so much fun.

Rush sender

19/06/2023

12/05/2023

12/05/2023

12/05/2023

12/05/2023

21/02/2023

09/01/2023

16/08/2022

10/08/2022

08/08/2022

14/07/2022

22/06/2022

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