10/12/2019
Can Design Thinking be applied in a busy restaurant? 🤷♀️
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A few weeks ago, we facilitated a Design Thinking workshop at . We included the entire staff from the sous-chefs to managers.
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During peak times, the team faces high-stress associated with working in a busy and vibrant restaurant - we aimed to uncover the challenges, explore potential ideas and align the team with a common purpose.
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Our participants were somewhat hesitant at first - after all, spilling your guts in front of your boss/peers can be scary! We encouraged them to be real and open - keeping anonymity through the process usually does the trick 😉
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While prioritising the challenges, the director leaned over and whispered: "I wish they just shared that stuff with me - I could easily solve some of these issues myself!!". However, in a busy workplace, it's hard to find time to express what is or isn't working, especially when your team are always on the go keeping hungry customers happy!🍻
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Challenges were picked, and ideas flowed... then it was time to create actionable steps to ensure that solutions were right for both business and team. Most important is they could actually be implemented and not shoved in a forgotten drawer.
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The director told us since the workshop ended, the team has been super comfortable coming forward with candid feedback and additional ideas to enhance service for both customers and employees.
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Thank you, Morell ❤️❤️❤️
