HANA Communications

01/03/2023

Web server migration was completed last November. Now all servers are set up on EC2 instances on AWS. There will be no headache worrying about hardware faults. I had no downtime for the past thirteen years. Setting up the hardware redundancy and failover cost me, but AWS is more costly!

S3 + CloudFront gives me little savings than Elastic block.

Sorry to say bye to Vocus data centre!

03/09/2021

An outage on the Vocus network is causing internet disruption for many cities across New Zealand.

A spokesperson said the Vocus engineering team has confirmed the issue is related to a DDoS attack.

"Mitigation has been in place to reduce the impact, no current service disruption has been reported to VSC, we will continue to monitor the services and provide updates."

The sudden loss of internet hit users in Auckland, Wellington and Christchurch at about 1.30pm.

Some users reported online connections had resumed about 2.10pm.

Vocus owns Orcon, Slingshot and Flip and so any of their customers would be impacted.

Vocus also provides a dedicated service for large corporate clients.

Outages are being reported in Auckland, Wellington and Christchurch.

03/09/2021

Unplanned - Currently, we are experiencing a major network issue. All networks related to Vocus, including Orcon, Slingshot, Stuff Fibre and major data centres in New Zealand wide, have a network outage.

21/01/2020

Incident Report - International Inbound Routing Issue

Some customers would not have been able to access Internet resources and also issues for some Australian based voice customers.

SUMMARY OF INCIDENT

Summary:
At 1101hrs on the 21st of January 2020 we suffered an outage with our direct NZ to Sydney connectivity. This outage had an unintended outcome of causing a blackhole effect for inbound traffic from third party networks on the Sydney exchanges. Example of included third parties are, but not limited to; Facebook, Google, Twitter.

Cause:
The initial cause was a break in service with our NZ to Sydney connectivity. This caused an isolation between our New Zealand based network and our Sydney based network. Our Sydney network was still operating and was advertising our IP ranges into the Sydney peering exchanges. In turn this lead to inbound traffic for our ranges from third party networks on those exchanges to enter our network in Sydney. As Sydney was isolated this caused the traffic to be blackholed.

Impact:
Some customers would not have been able to access Internet resources (websites, voice, gaming etc.) for some third party networks where those providers connected to either MegaIX Sydney or NSW-IX. Supplementary to this there were also issues for some Australian based voice customers who would have had no voice during this time. This was due to the previously mentioned routing issue. The total outage was for 38 minutes.

Mitigation:
We resolved the routing issue by removing the advertisements of our IP addressing to those Sydney Exchanges. This caused traffic from those networks to route to us via alternative redundant paths in New Zealand. Once Sydney to NZ connectivity was restored just after midday we completed some configuration changes within Sydney to ensure this situation doesn't happen again. These changes included removing the "anchoring" of our IP addresses in Sydney. Anchoring of IP addressing is a standard procedure within an ISP configuration. However going forward Sydney will now only advertise our ranges to those exchanges when connectivity to New Zealand is up and working.

Resolution:
We have restored routing and access to the Sydney exchanges via our Trans Tasman connectivity. This will ensure a shorter path for our customers to those third parties that are on those exchanges. Through implementation of the mitigation steps we have ensured a similar scenario will not happen again. As mentioned, what we had in place was standard procedure and configuration for ISPs, but, we have raised a requirement to review this design and work out if there is a better way to do it.

We apologise for these issues and appreciate the patience our customers had while we restored service.

20/01/2020

Unplanned - Issue with inbound routing due to connectivity between NZ and Sydney. Currently engineers are working to resolve this issue. We apologise for any inconvenience caused by this issue.

04/11/2018

Unplanned Outage Notification
START DATE/TIME : 05/11/18 09:30
Some voice services are offline.

Updates
9:58 Engineers are still investigating the issue.
10:17 Systems are coming back online, and being closely monitored
10:39 Registration is coming back online but all calling is still down.
11:10 Registrations down, monitoring issues
11:38 Engineers believe they have found the cause of the issue and are working on a resolution, Some voice services are offline. Engineers are investigating the issue.
11:54 Working on resolution with Vendor. Registrations and calling still down.
12:18 Engineers are still working with the Vendor, to resolve the issue.
12:38 Engineers are still working with the Vendor, to resolve the issue
12:56 Engineers have a resolution being implemented now, and is being closely monitored
13:16 Engineers advise that they are now starting to restore voice services
13:55 CVS registrations have come back on line and stable. Both inbound and outbound calls are still failing.

11/06/2018

Unplanned Outage Notification - Start date/time : 11/06/2018 11:20

No Inbound or Outbound Calls
No login to CVS

CVS outage no inbound and outbound calls.
Voice engineers are investigating and working to resolve the issue.

We are sorry for any inconvenience caused by this issue and thank you for your patience.

Updated : 12:40 - Issue is still being investigated

29/03/2016

Update: 14:50: Nationwide connectivity issues have been resolved. Engineers are still working on stablising voice services. Further updates to follow.

Update 13:50: We are continuing to experience nationwide connectivity issues that will be affecting many of our services including the ability for customers to call us by phone. Engineers are continuing with efforts to investigate and resolve this issue. We apologise for the inconvenience and thank you for you patience.

Initial Notification 29 March 2016, 1250hrs: There are major nationwide connectivity issues that will be affecting many of our services. We are working with our upstream providers to resolve the issue as quickly as possible.

29/03/2016

Network Issue Notification

Initial Notification 29 March 2016, 1250hrs: There are major nationwide connectivity issues that will be affecting many of our services. We are working with our upstream providers to resolve the issue as quickly as possible.


Service Status: We are working on resolving issues with this service.
Estimated Resolution Time: TBA - Under Investigation

Thanks and apologies for any inconvenience this causes.

18/03/2016

we are proud to Introduce our new sister company, Ahra Global Trading Limited.

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