Fusion5

03/11/2026

We’re proud to announce that Fusion5 is now an OpenAI Select Partner across Australia and New Zealand.

AI is creating extraordinary opportunities for businesses, but unlocking its full potential takes more than technology.

Through our partnership with OpenAI, we’re combining frontier AI capabilities with our expertise in business transformation to help organisations rethink how they work, improve performance and turn AI investment into measurable business value.

It’s not just about adopting AI. It’s about redesigning what’s possible.

Read the news 👉 https://www.fusion5.com/au/news/fusion5-openai-select-partner?utm_source=meta&utm_medium=organic-social&utm_content=news&utm_campaign=OpenAI-announcement

22/10/2026

AI is everywhere.

But having AI and getting value from AI are two very different things.

The most successful contact centres aren't focused on more pilots. They're focused on measurable outcomes, better customer experiences, and clear governance.

Read how leading organisations are turning AI into real business value:

Discover how governed AI contact centre solutions improve service, compliance and efficiency. Learn where AI delivers real value in customer service.

21/10/2026

As technology environments become more interconnected, many organisations face the same challenge.

How do you keep internal teams focused on innovation while ensuring security, operations and technology foundations continue to evolve?

For AoFrio Ltd, the answer wasn't building a larger IT function.

Instead, the company adopted a managed services approach that allows its internal team to stay focused on strategic priorities while leveraging specialist capability across cloud, infrastructure, cybersecurity and AI.

The result has been a more scalable technology environment, stronger security governance, reduced operational complexity and improved readiness for AI adoption.

It's an interesting example of how technology leaders are rethinking capability, not simply technology.

Read the full story here: https://www.fusion5.com/nz/microsoft/case-studies/aofrio-ai-readiness?utm_source=facebook&utm_medium=organic-social&utm_content=case-study&utm_campaign=Aofrio-cs

20/10/2026

🎉 One year ago, we launched Fusion5 India. Today, we're celebrating our first anniversary and the opening of our new office in Bengaluru.

In just 12 months, we've built our Global Capability Centre from the ground up, grown a talented team, expanded our ability to support customers and strengthened collaboration across Fusion5.

Our new office is more than a milestone. It's a reflection of how far we've come and the opportunities ahead.

A huge thank you to everyone who has supported this journey, especially our Managing Director in India, Vishwas A R, and the incredible India team for their energy, professionalism and commitment.

One year down, and we're only just getting started!

Interested in being part of our growing team? We're hiring Data, Product, Security and Modern Work Engineers, D365 Consultants and other roles.

Explore career opportunities at Fusion5 India: https://www.fusion5.com/au/careers-india

13/10/2026

A lot of the value promised by AI depends on changing how work gets done.

But you can't redesign work without the knowledge of the people doing it today.

They know where judgement comes in, how processes break down and where value and risk show up.

That means creating the conditions where people want to get involved, try things and build confidence and skills. Trust and learning become fundamental to making that possible.

We're on this journey ourselves as Customer Zero at Fusion5.

Baden U’Ren and Rebekah Pine, two of the leaders at the heart of that work share what we're learning about creating the future of work.

Read the full article: https://tinyurl.com/46uvbcve

28/09/2026

AI is creating a new wave of integration challenges.

AI agents are emerging as both consumers and producers of enterprise services. Integrations themselves may become shorter lived and more dynamic, creating new demands around governance, security, monitoring and lifecycle management.

Which is why CIOs are looking at integration again.

Ian Vanstone and Craig Gerken, two leaders in Fusion5's Data and Integration Practice, explore how AI is changing the shape of enterprise integration and why today's operating models may need to evolve with it.

Read the blog to hear their perspective 👉https://www.fusion5.com/nz/integration-services/blogs/enterprise-integration-ai-agents-cio?utm_source=facebook&utm_medium=organic-social&utm_content=blog&utm_campaign=blog-posting

27/09/2026

10 years in Microsoft’s Inner Circle.

Fusion5 has been recognised as a Microsoft AI Business Solutions Inner Circle Partner for 2026/27, marking our 10th consecutive year as part of the Inner Circle community.

Our relationship with Microsoft gives our teams closer access to the people, thinking and innovation shaping what comes next across business applications, data and AI.

That helps us bring those insights and opportunities into the work we’re doing with customers across Australia and New Zealand.

Ten years also says something about consistency. The period ahead is an important one for many businesses as they make decisions about where and how to invest in emerging technology. This recognition reflects our experience in helping leaders navigate those decisions.

So, thank you to our customers, our Microsoft colleagues and the Fusion5 people who have contributed to that journey.

🚀 Here’s to the next 10!

Read the news: https://www.fusion5.com/nz/news/microsoft-inner-circle-partner-2026-27?utm_source=facebook&utm_medium=organic-social&utm_content=news&utm_campaign=Microsoft-inner-circle

22/09/2026

Some businesses evolve quietly over time.
For nearly 150 years, Donaghys Rural has refined its focus to where it creates the most value today, manufacturing agricultural products with a strong emphasis on quality and control.

By implementing Microsoft Dynamics 365 Finance and Operations, Donaghys has strengthened planning, production, and compliance processes, helping reduce risk and improve operational consistency.

A practical story of modernising the systems behind the business, while staying true to what matters most.

Read the full story here:

See how Donaghys modernised planning, production, and quality control with Dynamics 365 Finance.

21/09/2026

Over August and September, The Business Redesign Imperative Roadshow brought together over 300 business and technology leaders across Melbourne, Sydney, Wellington and Auckland.

Through a series of presentations, customer panels and discussions, we looked at how organisations are approaching process redesign, governance, workforce change and operating model evolution to turn AI potential into measurable business outcomes.

Three themes came through repeatedly in the breakout conversations and feedback.

🟣 Governance is on everyone's mind.
The audience understood that governance was important, but valued hearing practical examples of what that looks like in reality. How do you introduce the right levels of oversight, accountability and control, proportionate to the risks involved, without unnecessarily slowing experimentation and progress?

🟣 Making agent governance tangible.
The Agent Operations Centre (AOC) generated a lot of positive feedback. As organisations think about growing numbers of agents doing real work, people valued seeing a practical example of the framework and platform that can sit around a multi-agent environment to provide oversight, accountability and control.

🟣 Pragmatism is valued.
Leaders weren't looking for more hype or fear about AI. They valued practical examples of what business redesign and agentic operations look like, what's working, what's proving difficult, and how other organisations are approaching their next steps.

That was also why the customer panels were such an important part of each event. A range of leaders shared their own journeys, lessons and experiences openly and candidly.

Thank you to everyone who contributed: Fiona Marshall from Cario, Iain Urquhart from AoFrio Ltd, Declan Burke from Northpower, Nancy T. from Toyota New Zealand Limited, Marisa Van Der Linde from Ports North, Michael Perry from Treasury W**e Estates & Juhi King nee Jhunjhunwala from Chartered Accountants Australia and New Zealand.

And to our fantastic speakers: Deepak Nangia, Kristy Brown, Belinda Muir, Lance O'Grady, Ian Vanstone, Jonathan Rickard, Jaime Enriquez, Troy Ge**er, Mary Ann Tan, Marie Sideris, Drew A., Matthew Lingard, Shannon Moir & Steven Emanouel.

A lot will change over the next 12 months. We'll continue learning through our own experience as Customer Zero, alongside the organisations we work with, giving us plenty of new lessons, stories and practical insights to share in 2027.

Register your interest for the 2027 Roadshow and we'll keep you informed as dates and details are confirmed.
Join the waitlist here: https://www.fusion5.com/au/the-business-redesign-imperative-roadshow?utm_source=facebook&utm_medium=organic-social&utm_content=event&utm_campaign=bri-post-event

04/09/2026

That’s a wrap on the Australian leg of The Business Redesign Imperative. Across Melbourne and Sydney, the conversation focused on what it takes to move beyond experimentation and towards trusted, scalable impact—from governance and human oversight to turning pilots into measurable outcomes.

In our highlight reel, Troy Emery from Henley Homes and Michael Perry from Treasury W**e Estates share their biggest takeaways from the events, along with their perspectives on how businesses should balance using AI to unlock new revenue opportunities with delivering meaningful cost savings.

The roadshow isn’t over yet. Next, we’re heading across the Tasman - starting in Wellington next Tuesday, 8 September, before continuing to Auckland on 15 September.

There’s still time to join us. Register now: https://insights.fusion5.com/?eventcity=&eventtopic=498400000&eventindustry=&eventtechnology=498400008&utm_source=linkedin&utm_medium=organic-social&utm_content=event&utm_campaign=AI-event-organic-social