30/01/2017
Ok if any of you out there have windows xp still and your mail is not working this is why, spark have killed any xp computers collecting email except from web browser
XTRA EMAIL ISSUE
Some customers may be experiencing problems receiving Xtra mail when using an out of date third party mail client configuration. For Windows PCs this includes for example, using Windows XP with an Outlook product. For Macs this includes for example Outlook 2011 or older.
If you are experiencing these issues and are on an older operating system and/or email client we recommend upgrading to ensure the security of both yourself and your contacts.
In the meantime Xtra mail can still be accessed using webmail at xtramail.co.nz.
CAN YOU TELL ME SPECIFICALLY WHAT WILL / WON’T WORK?
Unfortunately, not without diving into quite technical detail. We can advise below what is and isn’t supported from a security perspective, but you may need to seek further information from your mail client vendor whether they meet these requirements or not.
http://www.spark.co.nz/help/servicealert/emailservicealert