RPM Retail

03/07/2026

Here’s Julie the retail manager of Sumner Pharmacy in Christchurch celebrating her store’s #1 ranking on their RPM scoreboard.

The IPG stores are proving that owner operated community pharmacies can thrive by following a Programme that focuses on instore experience and day-driven retailing 😊

15/06/2026

AI and robotics will transform the way pharmacies dispense prescriptions - and the change is already under way.

There is a fork in the road for community pharmacy owners - and the strategic path they adopt as more efficient dispensing becomes the norm will be critical to their survival....

Artificial intelligence and robotics are coming to pharmacy. You would have to be living under a rock to be unaware of the imminent technology revolution that has the potential to disrupt all kinds of work. Many experts are predicting the destruction of 30% of all jobs.

08/01/2026

New Year - New RPM office in the Arts Centre in Christchurch :-)

We're now located in the Health Technology Centre, 2 Worcester Boulevard - and loving the new space!!

31/01/2025

The start of 2025 is proving to be a difficult trading period for all businesses. Even retail pharmacy (which is usually VERY resilient) is experiencing a slow-down in customer spending (-9% vs Jan 2024).

There are still plenty of opportunities for small businesses to THRIVE. Here's my list of 25 tips for pharmacies, gathered from our work with some of the top-owner operated pharmacies in The IPG in 2024.

https://rpmretail.com/2025/01/12/25-tips-for-your-pharmacy-to-thrive-in-2025/

12/09/2024

There are some key levers for retailers to pull that improve customer satisfaction - and isn't that the holy grail?

Knowing what to measure - and then acting on the results is a well-proven technique and we're seeing some great results when retailers focus on key metrics like:

- Increased Products Per Customer
- More Loyalty Club Customers
- Fewer Out-of-stocks

Customer satisfaction is the number one indicator of long-term business success – but it can be difficult to measure and even harder to change.

04/07/2024

Last month, pharmacies had the worst retail performance of any month since the COVID-19 lockdowns in 2021

18/03/2024

You wouldn't drive your car without checking the dashboard.... and you should use your RPM Scoreboard in the same way! Check it frequently and use the information to improve the performance of your retail store 😃
Check out this quick video explanation from Deep. https://player.vimeo.com/video/917692555?app_id=122963

02/02/2024

"Reports of the death of retail stores are greatly exaggerated"

Check out our latest blog article.
https://www.rpmretail.com/post/the-1-strategy-for-retail-store-success

08/01/2024

Here’s some key points for independent pharmacies for 2024.

The Pharmacy sector has had a year of mixed fortunes. The good news included the removal of the $5 prescription fee and the trial of funded pharmacist consultations for common conditions. On the bad side we saw prescription remuneration increased at less than the rate of inflation, workforce shortag...