And we do it all for a fixed monthly price. Universal Support is the flagship service for Decision1 IT Solutions (www.decision1.co.nz). Universal Support is the first-of-its-kind proactive IT network management service that combines the power of monitoring, maintenance, security, support, analysis and research & development. Because you don't know what you don't know, you are forced to TRUST your
IT Service Provider. In our 20 years as an IT Service Provider, we came to realise that TRUST was our biggest asset, but out biggest barrier. We wanted to find a way that our customers did not need to have blind faith in us, but a better way to have a mutual partnership, where trust was built, but unnecessary.
Communication is the key to improving this relationship, and we think that communication should start with the service offering. Right from the start, you should know exactly what you are getting from us, and how the contents of our service will protect and serve YOUR BUSINESS. So our approach is now very different. We only offer your business one thing. Support of your network. We take all the responsibility of making sure your network is functional, responsive, secure, and that your users have a reliable place to ask and receive help. We do everything. Full stop. You don't have to double check if we are doing such-and-such. Because we are. We have put together a comprehensive list of all the things a computer network requires to function at its best, regardless of what is on that network, and we execute it. All of it. For you. And if you want to know exactly what we do, how we do it and when we do it, we can tell you that too. Upfront. Before you spend a cent.
