Bravesight

13/10/2022

We are aware of a server issue that is affecting a number of websites. We have a technician investigating this.

05/08/2022

Planned Maintenance - this weekend

We expect this maintenance to be quick but will have technicians on hand in case we encounter any issues.

05/08/2022

Planned Outage

We have a small planned outage between 7-7:30 am on Sunday, 7 August 2022.

We need to upgrade the firmware on one of our firewalls. We expect this to happen twice over this window of time. This does not affect all clients but may affect your website during this time.

This outage has a very small risk, and we will have technicians available in case any issues arise.

17/02/2022

We are aware of an issue at our data centre that is affecting a number of our clients.

There is a technician on route to fix this and we hope to have this resolved shortly.

09/11/2021

We have an unplanned physical server outage. Our tech is on the way to the data centre to investigate this.

12/08/2021

Building a customer database can take time, but you can quickly build a customer base to market your business regularly with tools like Facebook for Business.

We explore different ways to build your audience and use digital marketing channels like Facebook to bring customers back to your website repeatedly.

Building your customer profile used to be a laborious process, but today it’s much easier to target your ideal customers online with Facebook.

Having customers coming back to buy is the dream of business owners. We explore how to build a database and use it to bring customers back again and again.

29/07/2021

Email notifications that arrive late can be pretty annoying for customer service. This article explores email deliver-ability, why it’s essential, how spammers can hinder the way your emails arrive in different email services (like Gmail), and what you can do about it.

An email is a great tool, but less so when it’s not arriving. Many companies rely on email for notifications, but they don’t always turn up on time or at all. SPAM has a big part to play in deliverability!

13/07/2021

Being a leader can prove challenging. I explore my journey to leadership by making mistakes, how making mistakes is a vital part of growing your leadership style and the leaders around you, and encouraging others to learn and grow themselves.

Being a leader isn’t easy, and allowing others to make the same mistakes you’ve made can be hard to watch.

Letting managers and employees make mistakes and learn from them helps them grow and create better solutions for your business and your clients.

06/07/2021

We are currently aware of an issue that is affecting customers using Spark who are not able to access some sites. Spark is aware of this issue and is working to resolve this as quickly as possible.

29/06/2021

Working out your ideal customer profiles (ICP) can be tricky. In this article, I tell you what to include and how this can significantly improve your marketing and sales approach.

Market research to validate your customer profiles helps remove assumptions (we all make them) and help you tune your ICP to speed up your sales cycle and help close more sales!

If you’d like our persona template, put a comment and tell me what kind of results you expect from implementing it. I’m keen to hear how people use personas or ICPs to improve their sales process.

Explore what you should include in your ICP, how it can help you improve your marketing content and create a customer journey map.

17/06/2021

Setting up an e-commerce website means you'll need to create a bunch of policies. These policies can be a little daunting, but they don't need to be. When we build a client's site, we provide them with a template for these to make their job easier, and in most cases, it takes 30 minutes to tweak them to suit their needs.

This article gives you a rundown of what you need to include on your e-commerce website to satisfy your bank's merchant services as well as look professional online.

Find out what your website needs to sell online. Banks and merchant services will check all these items.