26/02/2026
📢 Announcement: Transition to AI-Powered Tech Support
Dear Valued Clients,
We are pleased to inform you that RNZ Tech Support will be transitioning to our new AI-Powered Tech Support System.
This upgrade is part of our commitment to providing faster response times, improved efficiency, and 24/7 assistance. Our AI Tech Support will help you with common concerns, troubleshooting, system guidance, and frequently asked questions in real time.
As part of this transition:
• Each client will be provided with a dedicated Account Number
• A Tech Support Access Link will be given for submitting and tracking concerns
• We will also be providing video tutorials explaining the NEW AI features and how to use the system properly
These resources will serve as your official reference when communicating with our support team.
For more complex or advanced technical issues, our technical team will remain available to provide direct assistance when necessary.
We appreciate your continued trust and support as we improve our services to serve you better.
If you have any questions regarding this update, please feel free to contact us.
Thank you for your cooperation.
Best regards,
RNZ Tech Support Team
