28/11/2022
JOB HIRING!
BADECO is looking for an Operations Manager!
An Operations Manager (OM) is key personnel in upper-level management that makes sure the company is performing to its best potential. An OM manages overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Company. An OM serves as a company representative on regulatory issues and is responsible on the implementation of operational procedure, systems and principles in the areas of information and management, and business processes while looking for new opportunities to improve and expand the systems. An OM carries out supervisory responsibilities in accordance with company’s policies and applicable laws.
• Strategic planning skills: He/She must ensure the development and implementation of a clear strategic plan for an organization or business unit.
• Financial planning skills: He/She must be able to review and analyze the budget and expenses of every operation and is responsible for making key investments and investment recommendations.
• Interpersonal skills: He/She must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development.
• Leadership skills: He/She is responsible for leading entire business units or divisions of an organization.
An Operation Manager must be able to work with the following units/departments:
Human Resources
• Interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance, corrective action plans, employee motivation, and rewards.
• Communicate job expectations; planning, monitoring, and reviewing job contributions
• Plan and review compensation and enforce policies and procedures
• Manage staff levels, wages, hours, benefits, and employment contract
Sales and Marketing
• Work with Sales Representatives/Account Managers to ensure proper Sales and Account Management focusing on account acquisition/retention, customer relationship, and creation of complete account profiles and well-defined sales plan for the company’s products and services.
• Take a lead role in building a strong sales management culture with the operations team; spend time coaching Account Managers, identifying skills and opportunities for development; provide advice and guidance on Sales issues when needed.
• Evaluate sales performance and productivity
• Cascade and implement approved sales policies and marketing strategies
• Work with Marketing team to improve products and services in terms of brand positioning, pricing, promotions, proposals, and product presentation.
Customer Service
• Work hand in hand with Customer Service team to ensure that all customers' concerns are properly met and resolved.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or problems on-site.
Technical Department
• Work closely with the Technical team to ensure that networks/systems are functioning properly and efficiently.
• Update the technical department with downtimes and outages and make sure that these are addressed accordingly by the concerned department.
• Contribute pertinent information and recommendations based from the technical issues and problems reported by Sales and Customer Service Groups.
Accounting/Finance
• Forecast budget requirements, prepare an annual budget, and schedule expenditures.
• Coordinate with Accounting regularly to ensure that all invoices/billings are sent to the customers.
• Make sure that budget and expenses are managed accordingly, and that all collection targets are met.
• Work closely with the inventory manager and team to perform analysis of the inventory and ensure that inventory is utilized effectively, purchasing the right equipment, and maintaining solid inventory.
Administrative/Other Duties
• Train staff and managers to ensure that everyone is performing adequately in their roles.
• Ensure that key performance indicators (KPI) are in place and targets are met.
• Report directly to high-level Management and Board of Directors (BADECO) to keep them up to date with the company operations.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
Walk-in applicants can apply. Please visit us at One Tech Centre Lot 43-B Atilano Ricardo,. Bagac, Bataan.
*Applicants must be residing at Bagac, Bataan*
