Loadmanna Customer Service

18/05/2026

📢 SERVICE MAINTENANCE ADVISORY 📢
Hi Ka-Loadmanna! 👋

Please be informed na magkakaroon tayo ng scheduled system maintenance tonight, May 18, 2026, from 10:00 PM to 11:45 PM. ⏰

⚠️ Important Note: During this time, maaaring temporarily unavailable o magkaroon ng interruptions ang ating e-loading services. 📲❌

💡 Tip: We advise everyone na tapusin muna ang inyong mga urgent e-loading transactions bago ang nakatakdang maintenance schedule. ⏳⚡

Maraming salamat sa inyong understanding and continued support! 🤝💙

07/04/2026

📢 SERVICE ADVISORY

Dear Partners,

Please be advised that there will be a scheduled system maintenance affecting load services.

🗓 Schedule:
April 7, 2026 (10:00 PM) to April 8, 2026 (06:00 AM)

During this period, you may experience intermittent transaction processing.

Please note that this maintenance activity is initiated by the telecom service provider.

We recommend planning your transactions accordingly to avoid any inconvenience.

We apologize for any disruption this may cause and appreciate your understanding.

Thank you.

18/11/2025

📢𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐔𝐏𝐃𝐀𝐓𝐄

Resolved as of 11:10 PM

Magandang balita!

Nais naming ipaalam sa inyo na resolved na po ang Cloudflare outage na nakaapekto sa ating services.

Maaari na natin ulit gamitin ang lahat ng ating online services ng MannaPay SuperApp at ang iba pa nating platform tulad ng member.loadmanna.com nang walang disruption at asahan na ang stable performance ng mga ito.

Thank you for your continued support and patience, Ka-Loadmanna!

14/11/2025

⚠️ SCHEDULED SYSTEM MAINTENANCE ADVISORY ⚠️
Hello, Ka Loadmanna!
Please be advised of a scheduled system maintenance that will temporarily affect all our services.
🗓️ When: November 15, 2025
⏰ Time: 9:00 AM to 10:00 AM (1 Hour)

What will be UNAVAILABLE?
- All Services

To avoid inconvenience, kindly complete your online transactions outside of this window. We appreciate your understanding and support as we work to improve your service!

11/11/2025

⚠️ SCHEDULED SYSTEM MAINTENANCE ADVISORY ⚠️
Hello, Ka Loadmanna!

Please be advised of a scheduled system maintenance that will temporarily affect our online services.

🗓️ When: November 12, 2025
⏰ Time: 9:00 AM to 10:00 AM (1 Hour)

What will be UNAVAILABLE?

- Online Loading
- Billspayment
- Cash-out Services

GOOD NEWS: Our offline loading services will still be fully operational during this hour.

To avoid inconvenience, kindly complete your online transactions outside of this window. We appreciate your understanding and support as we work to improve your service!

07/11/2025

REMINDER:
Please ensure that you have enough Manna Wallet and Load Wallet balance to sustain your transactions from today until Monday, in anticipation of Super Typhoon Uwan, which may cause the suspension of office operations—including banks—until Monday.

Thank you for your attention and preparedness, Ka-MannaPay.

𝐒𝐚 𝐩𝐚𝐧𝐚𝐡𝐨𝐧 𝐧𝐠 𝐛𝐚𝐠𝐲𝐨, 𝐦𝐚𝐡𝐚𝐥𝐚𝐠𝐚 𝐚𝐧𝐠 𝐩𝐚𝐠𝐢𝐠𝐢𝐧𝐠 𝐡𝐚𝐧𝐝𝐚. 💪

Mag-replenish na ng Manna Wallet nang maaga para manatiling connected, makapagpadala ng tulong sa mga mahal mo sa buhay, at patuloy na makagawa ng mga essential transactions.

𝗠𝗮𝗴𝗶𝗻𝗴 𝗵𝗮𝗻𝗱𝗮 𝗮𝘁 𝗺𝗮𝗴-𝗶𝗻𝗴𝗮𝘁 𝗽𝗮𝗹𝗮𝗴𝗶, 𝗞𝗮-𝗠𝗮𝗻𝗻𝗮𝗣𝗮𝘆! 🌧️

04/11/2025

Good News Ka-Mannapay!

Naayos na ang network stability issue ng Smart Telecom na nakaapekto sa ating serbisyo, at ngayon ay fully operational na ulit ang lahat ng ating Smart services.

Maaari ka nang magpatuloy sa iyong mga transactions smoothly.

Thank you for your support and patience, Ka-Loadmanna!

04/11/2025

Ka-Loadmanna, nais po naming ipaalam na kasalukuyan tayong nakakaranas ng network stability issues na nakakaapekto sa ilang serbisyo ng Smart Telecom. Nauunawaan po namin kung paano ito nakakaabala sa inyong pang-araw-araw na transaksyon at lubos kaming humihingi ng paumanhin sa hindi inaasahang sitwasyong ito.

Ang mga apektadong serbisyo ay ang mga sumusunod:
• Receiving of Smart Confirmations
• Smart - Gateways

Note: Pansamantala, Globe Gateway muna ang gamitin o magtransact online via MannaPay Super App o Messenger Loading.

24/09/2025

📢 System Maintenance Advisory

Please be advised that we will be conducting a scheduled maintenance dated September 24, 2025 at 9:00 PM to 10:00 PM. During this period, all services will be temporarily unavailable.

To avoid any inconvenience, we recommend scheduling your transactions outside of the maintenance window.

If you have any questions or concerns, please feel free to reach out to our customer support team via the app or our Customer Service page.

We sincerely apologize for the inconvenience and thank you for your understanding

02/07/2025

We are happy to inform you that our maintenance has finished. All services are now available.

You may now proceed with your transactions. Thank you for your support and patience, Ka-Loadmanna!