03/10/2026
𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐝𝐯𝐢𝐬𝐨𝐫𝐲❗
We are aware of the reported EAC-C2C submarine cable outage, which is currently affecting international internet connectivity in the Philippines. During this incident, some Internet Service Providers (ISPs) may be experiencing intermittent connectivity, reduced internet speeds, and increased latency due to the limited capacity on affected international routes.
𝐃𝐂 𝐓𝐞𝐜𝐡 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞𝐬 𝐭𝐨 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐧𝐨𝐫𝐦𝐚𝐥𝐥𝐲. 𝐎𝐮𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐮𝐧𝐚𝐟𝐟𝐞𝐜𝐭𝐞𝐝, 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝐛𝐲 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐞𝐝 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐥𝐢𝐧𝐤𝐬 𝐚𝐧𝐝 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐚𝐥𝐭𝐞𝐫𝐧𝐚𝐭𝐞 𝐫𝐨𝐮𝐭𝐞𝐬
Our international connectivity is maintained through procteted submarine-side uplinks and alternate routing options, helping preserve service continuity in the event of a disruption affected a specific cable route
Our network operations team is actively monitoring network performance, upstream connectivity, and routing conditions. We will issue further updates if there are material changes that may affect our services
Thank you for your continued trust and support.
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𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
📧 Email: [email protected]
📞 Hotline: 0919 056 0950 (Monday-Sunday | 7am-7pm)